Encouraged to engage. Consumers feel more empowered, valued and disposed to doing business if companies proactively encourage engagement. That means communications are not limited to one-way notifications with no opportunity for consumers to respond –or choose their preferred channel of communication. If a bill is past due, why not provide the chance right there and then for (secure, authenticated) payment? That’s a lot more convenient for the consumer – and profitable for your business. Customer outreach must advance desired business outcomes – or why do it? Whether it is reducing the number of incoming inquiries (don’t keep customers in the dark during a power outage), promoting repeat business (refill anyone?) or collecting payments (the check was not in the mail) and feedback (love being able to seamlessly conduct transactions across channels), organisations want to maximise productivity, customer satisfaction and contributions to the bottom line.
Using Aspect Proactive Engagement Suite, businesses can benefit from two pre-configured but customisable applications, Aspect Collect and Aspect Survey, as well as Aspect Verify, a suite of technologies tailored to proactively identify, prevent, and notify businesses and customer about potential fraudulent transactions. At the core of the Aspect Proactive Engagement Suite lies the Qore Application Environment: a PaaS offering that allows quick customisation of the pre-configured apps and the creation of custom-made outbound applications from scratch such as proactive reminders and notifications. Using the Qore Application Environment, enterprises can launch new outbound campaigns quickly and cost-efficiently.