Call Centre Outbound Voice: Software for Proactive Engagement, Outreach and High-Touch Customer Care

Differentiate Service with Automated Campaigns

• Add Contact Centre Omnichannel Agent to provide compliant and differentiated outbound service through email and SMS
• Send important alerts and value-added messages to customers, at the right time, to reach them when the information is most relevant and helpful
• Deliver extraordinary service to your customers by anticipating their needs and sending proactive and personalised service communications
• Deploy smarter, compliant campaign strategies that take full advantage of engagement opportunities to save time and resources while adhering to regulatory requirements

Advanced List and Campaign Optimisation

A full set of advanced list and campaign optimisation compliance capabilities enable adherence to regulatory dialling requirements, making it easier to comply with rules and guidelines. Such functionality makes it possible to provide critical information to the right people at the right time through the most effective channel, supporting increases in productivity, service satisfaction, recovered debt and sales revenues.

• Detect busy signals, fax machines, voicemail and no-answers with configurable reattempt and escalation rules
• Create, modify, stop or start campaigns dynamically, through a single point of administration
• Adjust campaign pacing for improved agent productivity, compliance with abandonment rate laws and effective use of your telephony resources
• Easily manage Do Not Call (DNC) lists, time zones, number portability, attempts and state and local calling rules
• Track and manage mobile numbers and consent, provide personalised, proactive outreach via voice, email and SMS, dynamically prioritise incoming contacts in a universal, single queue and route them appropriately

Help Ensure Your Contact Centre is in Compliance with Outbound Calling Regulations

Aspect auto dialler solutions increase contact rates, enhance agent productivity, improve service satisfaction rates and lower costs—all while helping you comply with increasingly complex regulatory requirements like TCPA (Telephone Consumer Protection Act), Ofcom (Office of Communications Act in the UK) and other regulatory bodies. With government restrictions on contacts, including rules requiring consent, improving right party contacts while adhering to regulations has become a challenge. Aspect outbound call centre software can help you navigate complex global and regional regulations that allow you to avoid costly fines while still improving your outbound operations.

DEPLOYMENT

Get the Capabilities You Need, Deployed the Way You Want

Aspect’s call centre solutions can be deployed on-premises, hosted, or as a cloud contact centre, offering your organisation the flexibility to deploy applications within the environment that best suits your needs. This also allows you to plan to move to the cloud at your own pace, or continue to utilise the deployment that makes the most sense for your business. Aspect's cloud contact centre platform, Aspect Via^® allows your business to adopt applications modularly, adding capabilities to your call centre at your own pace. Aspect^® Unified IP^® includes all contact centre applications in a single, complete, ready-to-deploy contact centre platform and solution. Aspect solutions also seamlessly integrate with third party applications, allowing data to flow freely across contact centre and workforce optimisation functions and the rest of the enterprise.

CONSULTANCY

Aspect^® Professional Services for Outbound Voice Implement and Customise Your Outbound Voice Solution

Widespread use of increasingly more sophisticated communication technology has led to higher expectations for customer care The Aspect Professional Services consulting team has the years of professional experience and technical expertise necessary to develop and implement specialised applications that apply Aspect Outbound Voice capabilities to meet your unique business needs.