Deliver the Omnichannel Customer Service Today's Customers Expect
Customers today expect channel choice. As the availability of new channels and new devices continues to grow, we are also seeing an increase in customers’ willingness—and inclination—to change channels according to their preferences, device availability and current activity. It is imperative that organisations provide a consistent and seamless cross-channel experience when customers engage, inquire and request service, whenever, wherever and via whatever channel suits them.
With Aspect Contact Center Omnichannel Agent, deliver informed, powerful interactions in and across every engagement, turning routine interactions into strong customer connections. Provide engagement choices for customers across channels so they can select the most appropriate channel, based on where they are and what they are doing. Additionally, differentiate the total customer experience by delivering consistent service via voice, email, web chat, SMS and mobile with full-service continuity between interactions.
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