Overview
Best-of-breed Cloud Contact Centre and Workforce Optimisation
Built for high availability and business continuity with an industry-leading 99.999% uptime service level agreement (SLA), Aspect Via is a highly scalable and secure cloud contact centre platform with best-of-breed contact management and workforce optimisation applications.
This powerful enterprise cloud contact centre solution is designed to give large businesses the flexibility and agility to evolve, expand and continually improve workforce interactions and customer engagements using advanced features and capabilities such as intelligent inbound routing strategy management, a regulatory compliance hub and omnichannel forecasting and scheduling.