Designed to Scale
Best-in-class, enterprise-tier cloud contact centre solution scales to meet the demands of large businesses. Adopt the contact management and workforce optimisation applications you need now; add capabilities as you grow.
Easy-to-use, browser-based interface enables agents to work from home or on-site as needed.
NEW! Improved Mobile UI
Simplified, streamlined smartphone interface mimics the look and feel of the agent desktop to allow agents to manage their schedules remotely.
Omnichannel Forecasting & Scheduling
Gold-standard omnichannel simulation models provide the most accurate forecasting and flexible scheduling across all channels.
NEW! Compliance Hub
Centralise and coordinate all enterprise outbound activities across multiple departments or contact centres with compliant outbound campaign management tools to reach more customers at the right time.
NEW! Expanded Deployment Options
Select the public cloud service provider of your choice—Microsoft Azure or the AWS cloud. Seamlessly interface with third-party routers, and more.
NEW! Salesforce.com Integration
Agents can access the Aspect Via Engagement Centre widget embedded directly in Salesforce.com, allowing the CRM to be used as each agents' primary interface.
NEW! Simplified Migration
Seamlessly transition all WFM configurations and data from on-premises or hosted systems to the Aspect Via cloud platform, now more easily than ever, with equivalent best-of-breed capabilities.