Elevate Contact Centre Performance and Customer Outcomes
Aspect Unified IP is the premier Enterprise Contact Centre solution for high volume, compliant customer outreach, bringing all contact centre solutions together in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. This powerful contact centre software powers millions of interactions every day and helps enterprise contact centres provide differentiated superior omnichannel customer experiences across voice, email, chat SMS, IM and social channels.
Aspect Unified IP is the gold standard for outbound campaign management and compliance, and is the only product with all the tools enterprise contact centres need to comply with national, regional, and local regulations.
- A single, powerful contact centre platform gives you unified command and control of your inbound routing strategies and proactive campaigns across the enterprise
- Real-time and historical reporting provides actionable business intelligence to contact centre leadership to drive smarter decisions
- CRM connectors provide tight integration with industry-leading CRM applications, bringing the information your agents need into a single, unified dashboard view
- Flexible deployment options allow you to centrally configure, administer and manage one or multiple Aspect solutions in an on-premises or hosted cloud environment
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