CERTIFICATION PROGRAMS

Get Aspect Certified

Aspect offers several different levels of certification for a range of Aspect solutions, enabling you to further your knowledge and apply insights to more challenging scenarios. Product-specific certification paths enable you to:

  • Demonstrate expertise with industry-leading software
  • Add value to your current role
  • Increase your marketability
  • Gain insight and knowledge

Available Product Certifications

Aspect® CXP
Aspect® Performance Management
Aspect® Quality Management
Aspect® Unified IP®
Aspect® Workforce Management

BROWSE CERTIFICATIONS

Select from the below options to jump to the available certifications for that product.

ASPECT CXP  |  ASPECT PERFORMANCE MANAGEMENT  |  ASPECT QUALITY MANAGEMENT  |  ASPECT UNIFIED IP  |  ASPECT WORKFORCE MANAGEMENT

 
Aspect® CXPThe Aspect CXP platform and tool set supports the entire self-service application lifecycle. Design, develop, document, test, deploy, report on and analyze any self-service application, including IVRs, chatbots, mobile web applications and more. Applications are 100% portable and integrate with all Aspect and third-party contact center solutions.
CERTIFIED PROFESSIONAL 

Aspect® CXP Certified Development Professional

Steps to Certification

  1. Complete the courses listed in Aspect CXP Certified Developer Professional Track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect CXP Developer Professional Certification Assessment.

GET STARTED

Aspect® CXP Certified System Admin Hosted Professional

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Certified System Admin Hosted Professional track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect CXP Certified System Admin Hosted Professional Assessment.

GET STARTED

Aspect® CXP Certified System Admin Premise Professional

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Certified System Admin Premise Professional track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect CXP Certified System Admin Premise Professional Assessment.

GET STARTED

CERTIFIED EXPERT 

Aspect® CXP Certified Premise Expert

Steps to Certification

  1. Pass the Aspect CXP Certified Developer Professional Assessment.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Complete the courses listed in the Aspect CXP Certified Premise Expert track.
  4. Pass the Aspect CXP Certified Premise Expert Assessment.

GET STARTED

Aspect® CXP Certified Hosted Expert

Steps to Certification

  1. Pass the Aspect CXP Certified Developer Professional Assessment.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Complete the courses listed in the Aspect CXP Certified Hosted Expert track.
  4. Pass the Aspect CXP Certified Hosted Expert Assessment.

GET STARTED

CERTIFIED MASTER 

Aspect® CXP Certified Development Master (Available March 2021)

Steps to Certification

  1. Pass the Aspect CXP Certified Developer Professional Assessment.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Complete the courses listed in the Aspect CXP Certified Development Master track.
  4. Pass the Aspect CXP Certified Development Master Assessment.

GET STARTED

Aspect® CXP Partner Certified Master - Install and Support

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Partner Certified Master track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect CXP Partner Certified Master Assessment.

GET STARTED

 
Aspect® Performance ManagementThis valuable reporting and analytics tool collects, correlates and displays information from various sources throughout the enterprise, providing managers with a "single source of truth" relevant to each user's role and responsibilities. Explicitly align the goals of contact center employees with the goals of the larger organization by focusing on KPIs that drive top-level business initiatives.
CERTIFIED PROFESSIONAL 

Aspect® Performance Management Premise Certified Professional

Steps to Certification

  1. Complete courses listed in Aspect Performance Management Premise Certified Professional Track.
  2. View the list of courses here.
  3. Pass Certification Exam.

GET STARTED

CERTIFIED EXPERT 

Aspect® Performance Management Certified Expert

Steps to Certification

  1. Complete courses listed in Aspect Performance Management Premise Certified Professional Track and the Aspect Performance Management Certified Expert Track.
  2. View the list of courses here.
  3. Pass Certification Exam.

GET STARTED

CERTIFIED MASTER 

Aspect® Performance Management Certified Master 

Steps to Certification

  1.  Complete courses listed in Aspect Performance Management Premise Certified Professional, Expert and Master Tracks.
  2. View the list of courses here.
  3. Pass Certification Exam.

GET STARTED

 
Aspect® Quality ManagementEffectively evaluate the quality of voice and text-based customer interactions. By integrating quality management with recording and survey capabilities, managers can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality.
CERTIFIED PROFESSIONAL 

Aspect® Quality Management 19 Certified Professional

Steps to Certification

  1. Complete the courses listed in the Aspect Quality Management Certified Professional Track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect Quality Management Certified Professional Assessment.

GET STARTED

CERTIFIED EXPERT 

Aspect® Quality Management 19 Certified Expert

Steps to Certification

  1. Complete the courses listed in the Aspect Quality Management Certified Expert Track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect Quality Management Certified Expert Assessment.

GET STARTED

Aspect® Quality Management Partner Certified Expert - Install and Support

Steps to Certification

  1. Complete the courses listed in the Aspect Quality Management Partner Certified Expert - Install and Support Track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect Quality Management Partner Certified Expert - Install and Support Assessment.

GET STARTED

 
Aspect® Unified IP®This complete, software-based contact center platform brings all contact center solutions together in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated omnichannel customer experience across voice, email, chat, SMS, IM and social channels.
CERTIFIED SPECIALIST 

Aspect Unified IP Specialist

Steps to Certification

  1. Complete courses listed in an Aspect Unified IP Specialist Track.
  2. View the list of courses here.
  3. Pass a Knowledge Validation Exam after the last class in the track.

GET STARTED

CERTIFIED PROFESSIONAL 

Aspect Unified IP Premise Certified Professional

Steps to Certification

  1. Complete courses listed in Aspect Unified IP Premise Certified Professional Track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exam.

GET STARTED

CERTIFIED EXPERT 

Aspect Unified IP Premise Certified Expert

Steps to Certification

  1. Complete courses listed in Aspect Unified IP Premise Certified Professional Track and the Aspect Unified IP Premise Certified Expert Track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED

CERTIFIED MASTER 

Aspect Unified IP Premise Certified Master

Steps to Certification

  1. Complete courses listed in Aspect Unified IP Premise Certified Professional Track, the Aspect Unified IP Premise Certified Expert Track, and the Aspect Unified IP Premise Master Track.
  2. View the list of courses here.
  3. Pass Certification Exams.

GET STARTED

Aspect® Unified IP® Premise Partner Certified Master Developer

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Unified IP Premise Partner Certified Master Developer.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED

Aspect® Unified IP® Premise Partner Certified Master Installer

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Unified IP Premise Partner Certified Master Installer.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED

Aspect® Unified IP® Premise Partner Certified Master – Support

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Unified IP Premise Partner Certified Master – Support.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED

 
Aspect® Workforce ManagementStaff the right agents, at the right time, for the right customer. Aspect Workforce Management is an easy-to-use forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience at the lowest cost.
CERTIFIED SPECIALIST 

Aspect® Workforce Management Specialist

Steps to Certification

  1. Complete courses listed in an Aspect Workforce Management Specialist Track.
  2. View the list of courses here.
  3. Pass a Knowledge Validation Exam after the last class in the track.

GET STARTED

CERTIFIED PROFESSIONAL 

Aspect® Workforce Management Premise Certified Professional

Steps to Certification

  1. Complete courses listed in Aspect Workforce Management Premise Certified Professional Track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exam.

GET STARTED

CERTIFIED EXPERT 

Aspect® Workforce Management Premise Certified Expert

Steps to Certification

  1. Complete courses listed in Aspect Workforce Management Premise Certified Professional and Expert Track.
  2. View the list of courses here.
  3. Pass Certification Exams.

GET STARTED

CERTIFIED MASTER 

Aspect® Workforce Management Premise Certified Master

Steps to Certification

  1. Complete courses listed in Aspect Workforce Management Premise Certified Professional, Expert, and Master Track.
  2. View the list of courses here.
  3. Pass Certification Exams.

GET STARTED

Aspect Workforce Management Premise Partner Certified Master Installation

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Workforce Management Premise Partner Certified Master Installation.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED

Aspect® Workforce Management Premise Partner Certified Master Support

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Workforce Management Premise Partner Certified Master Support.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED