CERTIFICATION PROGRAMS

Get Aspect Certified

Aspect offers several different levels of certification for a range of Aspect solutions, enabling you to further your knowledge and apply insights to more challenging scenarios. Product-specific certification paths enable you to:

  • Demonstrate expertise with industry-leading software
  • Add value to your current role
  • Increase your marketability
  • Gain insight and knowledge

Available Product Certifications

Aspect® CXP
Aspect® Performance Management
Aspect® Quality Management
Aspect® Unified IP®
Aspect® Workforce Management

HOW TO GET CERTIFIED 

Choose a certification by product

Choose a certification to pursue based on a technology that interests you, or in on your career path. Review the training plan assigned to that certification’s path.

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Take your certification exam

Once you are prepared for your exam, click the button below, register for an exam (fees apply), and reap the rewards of holding an Aspect certification.

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Which Aspect Certification is Right for You?

Certifications will prepare you for the roles below.

Aspect Certified Specialist

  • Functional Administrators
  • Supervisors
  • Team Leads

Aspect Certified Professional

  • Supervisors
  • Managers
  • Functional Administrators
  • Subject Matter Experts
  • IT/System Administration
  • Application Analysts
  • Team Leads

Aspect Certified Expert

  • Partners
  • Developers
  • Supervisors
  • Managers
  • IT/System Administrators
  • Subject Matter Experts

Aspect Certified Master

  • Implementation Partners
  • High-End Developers
  • Support Analysts
  • Support Engineers
Select a product to see available certification paths in the tabs below
Aspect® CXP - The Aspect CXP platform and tool set supports the entire self-service application lifecycle. Design, develop, document, test, deploy, report on and analyze any self-service application, including IVRs, chatbots, mobile web applications and more. Applications are 100% portable and integrate with all Aspect and third-party contact center solutions.
Aspect® Performance Management - This valuable reporting and analytics tool collects, correlates and displays information from various sources throughout the enterprise, providing managers with a "single source of truth" relevant to each user's role and responsibilities. Explicitly align the goals of contact center employees with the goals of the larger organization by focusing on KPIs that drive top-level business initiatives.
Aspect® Quality Management - Effectively evaluate the quality of voice and text-based customer interactions. By integrating quality management with recording and survey capabilities, managers can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality.
Aspect® Unified IP® - This complete, software-based contact center platform brings all contact center solutions together in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated omnichannel customer experience across voice, email, chat, SMS, IM and social channels.
Aspect® Workforce Management - Staff the right agents, at the right time, for the right customer. Aspect Workforce Management is an easy-to-use forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience at the lowest cost.

Aspect® CXP Certified Developer Professional

Steps to Certification

  1. Complete the courses listed in Aspect CXP Certified Developer Professional Track.
  2. Pass the Aspect CXP Developer Professional Certification Assessment.

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Select an Available Certification

Aspect® CXP
Certified Premise Expert
Aspect® CXP
Certified Hosted Expert

Aspect® CXP Certified Premise Expert

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Certified Premise Expert track.
  2. Pass the Aspect CXP Premise Expert Certification Assessment.

GET STARTED

Aspect® CXP Certified Hosted Expert

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Certified Hosted Expert track.
  2. Pass the Aspect CXP Hosted Expert Certification Assessment.

GET STARTED

Aspect® CXP Certified Master

Steps to Certification

  1. Complete courses listed in the Aspect CXP Certified Developer Professional Track; the Aspect CXP Certified Premise Expert Track; the Aspect CXP Certified Hosted Expert Track; and the Aspect CXP Certified Aspect Via Expert Track.
  2. Pass the Aspect CXP Certified Master Assessment.

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Aspect® Performance Management Premise Certified Professional

Steps to Certification

  1. Complete courses listed in Aspect Performance Management Premise Certified Professional Track.
  2. Pass Certification Exam APM-P-P-01.

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Aspect® Performance Management Certified Expert

Steps to Certification

  1. Complete courses listed in Aspect Performance Management Premise Certified Professional Track and the Aspect Performance Management Certified Expert Track.
  2. Pass Certification Exam APM-P-P-01 & APM-P-E-01.

GET STARTED

Aspect® Performance Management Certified Master 

Steps to Certification

  1.  Complete courses listed in Aspect Performance Management Premise Certified Professional, Expert and Master Tracks.
  2. Pass Certification Exam APM-P-P-01, APM-P-E-01, & APM-P-M-01.

GET STARTED

Aspect® Quality Management 19 Certified Professional

Steps to Certification

  1. Complete the courses listed in the Aspect Quality Management Certified Professional Track.
  2. Pass the Aspect Quality Management Certified Professional Assessment.

GET STARTED

Aspect® Quality Management 19 Certified Expert

Steps to Certification

  1. Complete the courses listed in the Aspect Quality Management Certified Expert Track.
  2. Pass the Aspect Quality Management Certified Expert Assessment.

GET STARTED

Aspect Unified IP® Specialist

Steps to Certification

  1. Complete courses listed in an Aspect Unified IP Specialist Track.
  2. Pass a Knowledge Validation Exam after the last class in the track.

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Aspect Unified IP® Premise Certified Professional

Steps to Certification

  1. Complete courses listed in Aspect Unified IP Premise Certified Professional Track.
  2. Pass Certification Exam AUIP-P-P-01.

GET STARTED

Aspect Unified IP® Premise Certified Expert

Steps to Certification

  1. Complete courses listed in Aspect Unified IP Premise Certified Professional Track and the Aspect Unified IP Premise Certified Expert Track.
  2. Pass Certification Exams AUIP-P-P-01 and AUIP-P-E-01.

GET STARTED

Aspect Unified IP® Premise Certified Master

Steps to Certification

  1. Complete courses listed in Aspect Unified IP Premise Certified Professional Track, the Aspect Unified IP Premise Certified Expert Track, and the Aspect Unified IP Premise Master Track.
  2. Pass Certification Exams AUIP-P-P-01, AUIP-P-E-01, and AUIP-P-M-01.

GET STARTED

Aspect® Workforce Management Specialist

Steps to Certification

  1. Complete courses listed in an Aspect Workforce Management Specialist Track.
  2. Pass a Knowledge Validation Exam after the last class in the track.

GET STARTED

Aspect® Workforce Management Premise Certified Professional

Steps to Certification

  1. Complete courses listed in Aspect Workforce Management Premise Certified Professional Track.
  2. Pass Certification Exam AWFM-P-P-01.

GET STARTED

Aspect® Workforce Management Premise Certified Expert

Steps to Certification

  1. Complete courses listed in Aspect Workforce Management Premise Certified Professional and Expert Track.
  2. Pass Certification Exams AWFM-P-P-01 and AWFM-P-E-01.

GET STARTED

Aspect® Workforce Management Premise Certified Master

Steps to Certification

  1. Complete courses listed in Aspect Workforce Management Premise Certified Professional, Expert, and Master Track.
  2. Pass Certification Exams AWFM-P-P-01, AWFM-P-E-01, and AWFM-P-M-01.

GET STARTED

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EDUCATION RESOURCES

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