Attract and retain the best agents for your contact center.
Creating a workplace environment that supports agents' needs and desires can help your contact center reduce high turnover rates, while at the same time setting agents up for success. But to do that, you need to understand what is most important to today's workforce.
Every year, Aspect conducts a survey of over 500 contact center agents to find out how their attitudes and preferences may be changing.
Read our analysis of the survey to learn:
- How the majority of today's agents feel about their current employer
- How the impact of COVID-19 on the contact center industry affected agents' workplace priorities
- Differences in the attitudes expressed by at-home agent workers vs. on-site workers, and what this means for remote managers
- Predictive factors that may help you identify, motivate and reward your top-performing "golden agents" earlier in their careers
- And much more!
Agent satisfaction is closely linked to the quality of customer service they provide. Get the latest insight into what agents are really thinking and what can help make your organization a great place to work.