Before you acquire a new speech analytics system, learn about your technology choices.
When it’s time to add speech analytics to your quality management process, you have two basic choices of speech analytics technology: phonetics and transcription. The transcription method is often called “speech to text” or LVCSR (Large Vocabulary Continuous Speech Recognition). Learn how these technologies work including the importance of having a large dictionary of known words to ensure that you are getting the most accurate speech recognition.
Take the next step, and ask to see speech analytics in action. Contact Aspect via phone, chat or email. We look forward to speaking with you!