7 Key Capabilities for a Modern IVR Self-Service Experience
Most consumers strongly dislike their encounters with IVR systems and hang up rather than endure. Many companies’ IVRs do not exploit the full set of capabilities of modern systems, relying on basic “press 1” type call routing. Enter “Modern IVR” - seven key capabilities that, individually or collectively, create an IVR experience your consumers will love – not just tolerate.
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