Interactive Text Response Video | Aspect

Interactive Text Response

Interactive Text Response (ITR) is conversational, convenient, familiar and fast.

Text-based interactions are second-nature to today’s consumer. And when it comes to consumer self-service, rather than thinking about text channels as a way to provide one-way notifications, think of them as a way to provide convenient, personalized, relevant and to-the-point inbound and outbound self-service dialogues to customers.

Want to find out more about powering inbound and outbound conversational self-service dialogues that deliver the answers your customers are looking for? We’d love the opportunity to help you make the most of the world’s fasting growing communication channel. Contact us via phone, chat, or the "I'd Like to Learn More" form – whichever channel you prefer.

See  Aspect CXP Interactive Text Response applications for SMS customer service in action!

Want to learn more?

Call our sales team at 1 855 488 5863 (North America, click here for a global locations list), click on Chat with Sales below, or email us your preferred method and day/time for us to contact you.


Chat with an Aspect Sales representative.

This chat service puts you in touch with an Aspect Sales representative who can answer your questions about our products, services and next generation customer contact solutions.

Support inquiries: Technical assistance for our products is available through our customer support portal or, if you prefer to speak with someone live, here is the link to the list of support phone numbers.

Careers inquiries: For information about Aspect job openings, please visit our Careers Page.

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