Auto Dialer Software

Discover Why We're the Global Leader in Auto Dialer Solutions

Our auto dialer systems have helped thousands of companies around the world increase productivity, raise customer satisfaction and improve profits from collections, service or sales efforts. That’s why Frost and Sullivan has ranked, Aspect #1 in the outbound contact center market for 10+ years.

The Aspect auto dialer capabilities include the full range of pacing options.

  • Manual Dialing
  • Preview Dialing
  • Automatic Dialing
  • Precision Dialing
  • Predictive Dialing
  • Blaster Dialing  
Outbound Contact Centers - 17.5% Aspect, 14.7% Avaya,12.2% Noble, 11.1% Altitude. 10% Genesys, 34.5% Others

Compliant Outreach Strategies

TCPA Violation facts - Violation is $500 per instance, - Recent fines and settlements have ranged from $500k to $32M

Aspect auto dialer solutions increase contact rates, enhance agent productivity and lower costs – all  while helping you comply with increasingly complex regulatory requirements like TCPA (Telephone Consumer Protection Act), OFCOM (Office of Communications Act in the U.K.) and other regulatory bodies.

Gain Contact Center Efficiencies with Call Blending

Call blending – using an auto dialing strategy such as predictive dialing combined with inbound call handling - drives significant efficiencies through the ability to allocate agents across contact channels through true and through automated multichannel blending defined by business rules.

With call blending, some or all available agents can handle multiple types of customer interactions – including inbound and outbound calls, email, IM, web chat, SMS and social – all from the same workstation and without having to log in and out of services.

Multichannel contact blending balances the objectives of maximizing the value of each contact, minimizing agent idle time, and maximizing agent productivity. If blending is done well, it will result in excellent service and maximized agent productivity.

“Because our inbound and outbound calls are broadly on the same topic, it’s a perfect scenario for call blending. Blending has helped us better manage peaks and troughs in contact volumes and that has had a dramatic impact on agent occupancy. Agents like the system, as well, because they have a consistent workload throughout each day – avoiding the manic periods and the lulls.”

– Dave Lister, Head of Service Development, British Gas

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What is an Auto Dialer / Auto Dialing?

An auto dialer is a tool that allows call centers to automate their outbound calling. A full-featured auto dialer offers a range of pacing options. Which option is best depends upon the nature of the call campaign and the regulatory environment where the calls are being placed.

Auto dialer pacing options include:

  • Manual Dialing - Directories and simple click-to-dial functions expedite the manual dialing process for agents
  • Preview Dialing - Presents an outbound record for review before either the agent will manually launch a dial or the system will automatically launcha dial after a configurable amount of time
  • Automatic Dialing - Based on a predefined call-to-agent ratio
  • Precision Dialing - Dialing based on the availability of agents at a given time.
  • Predictive Dialing - System dials based on algorithms that predict when an agent will become available to receive the next call, by evaluating number of agents logged into the service, agent idle time and customer abort rate
  • Blaster Dialing - Dialing not based on agent logged–in status, but rather on available resources, such as Voice Portal ports

Predictive dialing is a widely used auto dialing option as this capability significantly increases agent productivity. Visit the predictive dialer page for detailed information on these capabilities and operational benefits.