Instead of separate applications for each component in a contact center, Aspect Via® utilizes a reporting layer that connects the service organization from end to end, understanding that each facet of a company relies on the others for high performance.
Visualize your customer’s journey across self-service and live customer service channels.
- Track customers through all channels and view as a single report
- View channel data in real time to identify rising trends
- Create modern KPIs tailored to new interaction channels