Aspect Via: Proactive Outreach

Aspect Via: Proactive Outreach

Stay Out Front and Connected with Your Customers

For customers to become true brand advocates, companies cannot merely meet expectations – rather, customers must be pleasantly surprised by an experience that makes them feel valued, known and respected.

Use proactive outreach to be out in front, anticipating customer needs with timely and personalized service.

Multichannel Choice

Proactive outreach is fundamental to keeping customers engaged, informed and on schedule whether for appointments, bill payments or other events and activities.

With Aspect Via®, you can Provide critical information through the most effective channel, supporting increases in productivity, service satisfaction, recovered debt and sales revenues.

Multichannel Choice

Differentiate Service with Automated Campaigns

Automate multichannel campaigns and high-touch proactive customer care.

  • Send important alerts and value added messages to customers, at the right time, to reach them when the information is most relevant and helpful
  • Deliver extraordinary service to your customers by anticipating their needs and sending proactive and personalized service communications
  • Deploy smarter, compliant campaign strategies that take full advantage of engagement opportunities to save time and resources while adhering to regulatory requirements

Advanced List and Campaign Optimization

Aspect leads the outbound dialer market with contact capabilities that power automated multichannel campaigns and high-touch proactive customer care delivered through voice, email or SMS.

A full set of advanced list and campaign optimization compliance capabilities enable adherence to regulatory dialing requirements, making it easier to comply with rules and guidelines. Such functionality makes it possible to provide critical information to the right people at the right time through the most effective channel, supporting increases in productivity, service satisfaction, recovered debt and sales revenues.

  • Detect busy signals, fax machines, voicemail and no-answers with configurable reattempt and escalation rules
  • Create, modify, stop or start campaigns dynamically, through a single point of administration
  • Adjust campaign pacing for improved agent productivity, compliance with abandonment rate laws and effective use of your telephony resources
  • Easily manage Do Not Call (DNC) lists, time zones, number portability, attempts and state and local calling rules
  • Track and manage mobile numbers and consent, provide personalized, proactive outreach via voice, email and SMS, dynamically prioritize incoming contacts in a universal, single queue and route them appropriately
#1 Provider Outbound Contact Center