Aspect leads the outbound dialer market with contact capabilities that power automated multichannel campaigns and high-touch proactive customer care delivered through voice, email or SMS.
A full set of advanced list and campaign optimization compliance capabilities enable adherence to regulatory dialing requirements, making it easier to comply with rules and guidelines. Such functionality makes it possible to provide critical information to the right people at the right time through the most effective channel, supporting increases in productivity, service satisfaction, recovered debt and sales revenues.
- Detect busy signals, fax machines, voicemail and no-answers with configurable reattempt and escalation rules
- Create, modify, stop or start campaigns dynamically, through a single point of administration
- Adjust campaign pacing for improved agent productivity, compliance with abandonment rate laws and effective use of your telephony resources
- Easily manage Do Not Call (DNC) lists, time zones, number portability, attempts and state and local calling rules
- Track and manage mobile numbers and consent, provide personalized, proactive outreach via voice, email and SMS, dynamically prioritize incoming contacts in a universal, single queue and route them appropriately