The agent’s environment is largely formed by the technology they use every day, all day long. Recent research shows that agents satisfied with their technologies at work are two-times more likely to recommend their company as a good employer.
The modern and intuitive Aspect Via™ user interface provides agents with an experience that helps focus them on the task at hand, simplifies and personalizes customer interactions and stimulates interest and engagement in their work:
- Easily customized, role-based and personalized, icon and widget-based, pure thin client user interface
- Full multi-session, omni-channel support on popular web browsers and on all client devices
- Ready access to all agent status and performance data as well as WFO applications
The result: agents empowered, engaged, and ready to deliver differentiated service experiences for customers.