Quick Tour

Empowered Omni-Channel Agents

Empower your agents with a single desktop for omni-channel customer service interactions over today’s most popular channels, while being ready for the future as new channels are adopted.

Empowered Omni-Channel Agents

Manage Mobile Interactions Over Multiple Channels

Embed customer care directly into your native iOS and Android app for exceptional mobile experiences. Allow customers to easily chat, send files to an agent, elevate the conversation to video for a more personal experience and collect feedback via survey as soon as the interaction finishes.

Mobile Interactions

Reporting and Analytics

Our reporting and analytics platform is built on an HTML5 foundation with mobile users in mind to provide a rich, highly-customizable interface for viewing and authoring reports that track the things that matter most in real-time and via deep historical dives.

Reporting and Analytics

CRM Integrations

Aspect® Zipwire® natively integrates out of the box with the most widely used CRM solutions – Salesforce.com, Microsoft Dynamics, Zendesk and Oracle Rightnow – for a seamless experience so agents never have to leave their CRM desktop to engage with customers.

Put the best Zipwire features inside of your CRM to create a world-class experience for agents who see a screen pop with call data embedded into their CRM desktop. A better agent experience for the best customer experience.

CRM Integrations

Quality Management

Use the native Quality Management capabilities to create an end to end process to score, retrieve, evaluate contact center activities across all communication channels – voice, chat, email, SMS and mobile apps.

Quality Management

Agent Tools

Agents have the most important resources at their fingertips. A real-time directory to know their co-workers status, the ability to chat and a calendar to set customer follow ups or attend internal activities that supervisors can manage, too.

Agent Tools

Workforce Management

Tightly integrate with Aspect’s market-leading Workforce Management for a complete cloud solution covering forecasting, resource allocation, monitoring and real-time fine tuning in a modern, browser-based interface.

Workforce Management