Maintaining Customer Experience Continuity

Here’s how to ensure a seamless transition from self-service to agent assistance, even including hands-on help.

How Many Customers Can You Help at the Same Time?

Find out how Zipwire media concurrency routing takes the priority and form of interactions into account to serve more customers at once, while providing high-quality service.

Aspect Cloud Hosting

Learn more about the scalability and reliability built into our patented, proven cloud hosting architecture.

Aspect Zipwire Cloud Contact Center Solution: 11 Key Advantages

Learn how innovative features unique to our platform, such as the ability to seamlessly connect mobile applications to the contact center and the integration of powerful, real-time workforce management tools, will improve your customer experience.

Cloud and the Contact Center: Ready For Prime Time

The customer experience has emerged as a major competitive differentiator, and hosted solutions make it easy to rapidly deploy a scalable, agile customer experience platform. Learn more in this whitepaper by Dick Bucci, Founder and Chief Analyst at Pelorus Associates.

2014 Trends To Watch: Cloud Services

In this report from John Madden, IT Practice Leader at Ovum, learn how the cloud is growing up and proving its business value beyond near-term ROI.

Aspect Zipwire Cloud Contact Center Data Sheet

Want just the facts? See our key features and capabilities, and find out what makes Zipwire unique.

Seven Critical Capabilities To Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, you need a flexible and reliable platform that provides all the tools agents and supervisors need. Here are seven critical capabilities to look for.

Operators Are Zipping By

In this white paper by analyst Dave Michels, learn how hosted contact center services like Zipwire make highly specialized call management solutions affordable and accessible for organizations of any size.

Provide Total Customer Care with Zipwire Service, Microsoft Unified Service Desk and Dynamics CRM

Supporting and centralizing customer interactions across multiple channels into a single application often challenges even the most technology-ardent organizations. Learn how Microsoft's Unified Service Desk (USD) provides a single agent desktop for customer interactions, when integrated with Zipwire Cloud Contact Center Service and Microsoft Dynamics CRM.


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