Aspect CRM Connectors improve the customer experience.
Benefit from improved business outcomes with a 360-degree view of your customers. The Aspect CRM Connectors solution links CRM data to contact center interactions, giving agents quicker access to customer information when and how they need it. The result is a single integrated agent desktop solution that successfully empowers contact centers with the data required to meet the growing demand for remarkable customer experiences.
The Aspect CRM Connectors solution facilitates real-time interoperability between Aspect Unified IP and today’s leading CRM applications to effectively manage customer interactions across all touch points so you can provide the differentiated service that today’s customers demand.
The solution supports multi-channel interactions – voice, chat and email - with integrated controls in the CRM application, providing the capabilities required to deliver superior customer experiences.
Read the Aspect CRM Connectors data sheet to learn more.