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Fleishman-Hillard Case Study

This case study provides detail on how Fleishman Hillard boosted service with social networking and collaboration with Microsoft SharePoint 2010.
Date: 5/13/2010       
Professional Services


10 Best Practices to Get the Most from Speech Analytics

Speech Analytics is not well understood, and contact center processes need to change a bit in order to realize the full potential of this innovative technology. Learn what Speech Analytics is, how it works, and how to properly use it.

Workforce Optimization


2017 Aspect Consumer Experience Index Survey

Survey findings on consumer preferences around customer service.

Contact Center, Workforce Optimization


Aspect Performance Management

Performance Management is increasingly seen as a powerful tool for aligning individual agent KPIs with contact center KPIs. See how Aspect Performance Management can provide a “single source of truth” for you to best manage performance across your center.

Workforce Optimization, Aspect Workforce Management


Aspect Quality Monitoring

Quality Monitoring is one of the most essential tools in the contact center’s WFO arsenal. Find out how Aspect Quality Monitoring can ensure high quality customer interactions and full compliance with state and federal regulations.

Workforce Optimization, Aspect Quality Management, Aspect Workforce Management


Aspect Recording Data Sheet

Customer interaction recording is the simplest, yet the most powerful tool available for ensuring high quality interactions and compliance with state and federal regulations. See how Aspect Recording can be used to improve your quality scores across the board.

Workforce Optimization, Aspect Quality Management


Bank Mega Case Study

Bank Mega deployed Aspect Unified IP for their 100 collection agents to be able to reach their more than one million customers throughout Indonesia.

Contact Center, Aspect Unified IP


How to Achieve Continuous Improvement of Your Quality Monitoring

Quality Monitoring is a key process for every contact center. Find out how you can use speech analytics technology to continuously improve the quality of your interactions.

Workforce Optimization, Aspect Quality Management


Reveal Hidden ROI with Customer Engagement Analytics

Read this whitepaper to understand how speech and text analytics applied to customer engagements can reveal huge opportunities to reduce cost, improve sales, drive higher loyalty and reduce compliance risk.

Workforce Optimization, Aspect Quality Management


Results 101 - 109 of about 109
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