Additional At-Home Workforce Resources
White papers, articles,Videos, Technical tipsand more
At Aspect, we’re committed to providing our customers with as much support as possible. As part of this, we have compiled some additional resources aimed at helping you address today’s many challenges. Be sure to check back often as we will be updating and adding to these resources on an ongoing basis.
The capability to seamlessly shift contact center operations to work-from-home is a best practice in business continuity. By designing an emergency preparedness plan around smart business procedures and the right kind of technology, you can be ready to respond to the unexpected and keep in continual contact with your customers — whether your agents are working on site or at home.
Learn how you can give your business — and your team — the home field advantage.
We reached out to Aberdeen VP and Principal Analyst Omer Minkara to answer some of the many questions our customers have today.
This video series focuses on specific features and functionalities most relevant to the world’s ever-changing situation. These quick five- to 10-minute watches cover valuable topics including:
The Tech Tips series is available to customers through the Aspect Community, so be sure to have your customer login handy.
BLOGS: COVID-19 LEADERSHIP UPDATES
Hear from the Aspect executive team on the ways in which our industry is being impacted by global events and how we are prepared to respond both at an organizational level and as a society.
The Help You Need Today John Lee, VP, Americas Technical Solutions | March 26, 2020
Rebuilding After the Pandemic Patrick Dennis, CEO | April 20, 2020
A Message from Aspect's CEO on COVID-19 Patrick Dennis, CEO | March 17, 2020
COVID-19: Maintaining Business Continuity and the Safety of All Around Us Ed Berndt, Chief Customer Officer | March 26, 2020
The Critical Role of the Contact Center during COVID-19 David Funck, Chief Technology Officer | March 23, 2020
WFH: Time to Step Up and Lead Ed Berndt, Chief Customer Officer | March 30, 2020
Employee Adherence at Home: Watch for Signals - but Reassess their Meaning Eric Hagaman, Aspect Product Manager | April 2, 2020
Workforce Planning When There’s a Global PandemicJulie-Anne Hazlett, Call Design | April 29, 2020
How to Fine-Tune Your WFM Solution to Help Managers Optimize PerformanceBob Moore, Aspect | May 6, 2020
Put Your Customers First in an Evolving Business LandscapeMaddy Hubbard, Aspect | May 8, 2020
OTHER RESOURCES
Asurion Case Study: Global insurance leader in technology support and protection
Ring Case Study: Global home security company owned by Amazon
Aspect® Workforce Mobile™ Data Sheet: A convenient, effective mobile component of Aspect's Workforce Management solution
Watch replays of all episodes of the Resilient Contact Center webinar series, dedicated to helping customers navigate the challenges of establishing or optimizing their work-from-home contact center workforce.
WEBINAR RECORDINGS
Establish a Work-From-Home Workforce Watch Recording
There’s No Such Thing as the New Normal, Lessons Learned in Rapid Migration to Remote-Based Work Watch Recording
Manage Your Work-From-Home Workforce Watch Recording
The Advantages of Cloud Watch Recording
Using Speech Analytics in the Work-From-Home Contact Center Watch Recording
How Will Your Virtual Contact Center Change the Way Your Agents Work? Watch Recording
Coaching and Mentoring in Times of Crisis and Uncertainty Watch Recording
Stay Current with the Latest Updates from Aspect Leadership and Experts!