The most resilient contact centres are capable of shifting all or a majority of their workforce to remote working situations in order to keep businesses operational while safeguarding the health of employees. We're here to help.
Aspect's product and customer care teams have prepared a series of topic-driven webinars and on-demand Q&A sessions to enable and manage your at-home agent workforce. The on-demand sessions focus on addressing your immediate concerns and aligning many of the systems and capabilities you already have in place.
Each session was originally recorded weekly, during the height of the COVID-19 pandemic, and showcases the real-time flexibility and business acumen displayed by users of the Aspect software platform.
Click on a link below to watch any of the webinars in the Guide to a Resilient Contact Centre series.