Aspect can help you quickly deploy a comprehensive work-from-home contact centre environment.

We reached out to Aberdeen VP and Principal Analyst, Omer Minkara to answer some questions many of our customers are facing today.

What new challenges will contact centres face as they ensure business continuity by enabling a workforce that’s primarily work-from-home?

How can contact centres continue to effectively manage remote employees, while ensuring that customer service quality and employee morale remain high?

Are you saying agents care about the tools you give them over what they get paid?

Do you have any advice for organisations who would love to take advantage of the cloud and all the disaster recovery business continuity benefits, but are concerned about the data security and access?

About Omer Minkara

Omer Minkara is the Vice President, Principal Analyst at Aberdeen, researching Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call centre). He has an MBA degree from Babson College, where he participated in the launch of a technology company, creating a customer acquisition and engagement strategy, and developing all the operational and financial forecasts for the enterprise.