This global crisis may be a temporary interruption to "business as usual," but Aspect remains committed to the success of your business.

While no two contact centers are facing the same set of challenges during the COVID-19 pandemic, in some way we are all struggling to adapt — and the greatest challenge of all may be the need to do it quickly.

Many of our customers are reporting increased call volumes from concerned customers, along with the inherent challenges of transitioning in-house staff to working from home. As we work together to slow the spread of the virus and protect the health of your employees and their families, we are also helping you put plans into action that will help you better respond to immediate customer needs, preserve critical business functions and resolve concerns as they arise throughout this time of crisis.

Join us every Thursday for our interactive webinar series followed by live Q&A sessions, covering issues of top importance to our customers. Also, be sure to take advantage of the complimentary consultation workshop offered by our Professional Services group, as well as our helpful list of resources that will be updated on an ongoing basis.

From work-from-home workforce optimization to uninterrupted omnichannel customer contact, we're here to help.

Testimonials

“A quick but very big thank you to the Aspect team who supports us. Especially in these challenging times, we have had a quick and thorough response. We have leveraged our Aspect CXP platform to communicate with thousands of customers throughout Central America providing a safe, digital, seamless channel that is available 24/7. Thanks to the CXP platform, as well as our strategic partner Aspect for making this possible.”

TOMÁS ODIO, Manager of Shared Services BAC Credomatic

“We were able to rapidly scale up and implement Aspect Via, our cloud contact centre, to enable all our employees across all markets to work safely and securely from home. We can now support our customers in eleven countries and assist them with their queries during this difficult period, remaining in contact with them through our digital channels, and thanks to Aspect Via, also through phone calls and SMS.”

CONNOR SHAW, Head of Omni-Channel Centre of Excellence, Hoist Finance