Date: 10/23/2013, Chelmsford, Massachusetts and Phoenix, Arizona
- Hosted and premise-based solution provider has deep competencies in interaction recording solutions, performance management, Microsoft Lync and Microsoft.NET consulting
- TantaComm has provided value-driven customer interaction recording solutions to some of the leading global Business Process Outsource companies around the world
Aspect Software, a leading provider of fully-integrated call center software, workforce optimization, and back-office solutions, today announced TantaComm will be joining the company’s North America channel partner program. A provider of interaction recording and performance management solutions for some of the leading global Business Process Outsource (BPO) companies and large, enterprise contact centers, TantaComm will be adding Aspect’s Workforce Optimization suite to their portfolio of customers solutions.
“The industry experience and unique solution competency of Aspect’s channel community continues to expand with the inclusion of yet another leading customer interaction solution provider. By adding Aspect’s robust interaction management and workforce optimization solutions, our partners are seeing the measureable value they can bring to our collective end-customers,” says Tom Shepherd, Vice President, Worldwide Channel and Alliance Sales, Aspect. “The addition of Aspect’s Workforce Optimization suite will allow TantaComm to broaden their customer base and breadth of solution capabilities and build upon their expertise and existing suite of innovative and flexible contact center solutions.”
In addition to offering customer interaction recording and performance management solutions to contact centers around the world, TantaComm is also a Microsoft Silver Partner offering Microsoft Lync, CRM and Microsoft.NET integration and consulting. Adding Aspect solutions was a natural fit to provide a complete contact center solution for recording, monitoring, and managing agent activity.
“TantaComm has a long history of providing value-driven customer interaction recording solutions that enhance operational efficiency and improves performance of contact centers,” says Ruben Moffett, Chief Operating Officer at TantaComm. “Aspect’s industry-leading Workforce Optimization suite will complement our existing solution and allow us to extend our business offerings as well as provide new value to our existing customer base.”
TantaComm is a global innovator in customer interaction recording and performance management solutions for contact centers of all sizes. Over the past two decades, they have been helping clients optimize the customer experience while complying with the wide spectrum of regulatory and security standards. The company is led by contact center industry experts that have a clear understanding of technology and a deep appreciation of what technology should do for a contact center operator. For more information, visit the company’s website at www.tantacomm.com.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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Para obter mais informações, entre em contato com:
Michael Harris, Aspect Software CMO