Casos de Sucesso

     

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RCN Case Study

RCN Case Study

RCN embraces new agent-centric culture of the company and focus on the customer experience with the insights from Aspect WFO.
Data: 28/05/2015       
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Contact Center, Aspect Performance Management, Aspect Quality Management

 

dlc Case Study

dlc Case Study

Find out how dlc have used Aspect Proactive Engagement Suite to improve overall agent productivity by successfully creating a blended environment. dlc has found Aspect PES to be really reliable and, in the six years that the company has been using the software, there has been no loss of service.
Data: 15/08/2014       
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Contact Center

 

One to One Contacts Case Study

One to One Contacts Case Study

OTO has been a customer of Aspect Software for more than 10 years and is convinced by the quality of products and reliability shown to their customers. OTO selected Aspect Unified IP and Aspect’s browser-based application and IVR scripting design solutions to successfully support the centralization of OTO’s scattered processes.
Data: 07/07/2014       
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Contact Center

 

Northumbrian Water Case Study

Northumbrian Water Case Study

Find out how Northumbrian Water Case have used Aspect Proactive Engagement Suite to their achievement as join second highest scoring water and sewerage company for Ofwat’s Consumer Experience Survey in the UK.
Data: 02/05/2014       
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Contact Center

 

Turning the Potential of Unified Communications into Results in the Contact Center

Turning the Potential of Unified Communications into Results in the Contact Center

This Aspect case study provides detail on how Seamless Customer Service helps Aspect Technical Services achieve measurable improvements in customer satisfaction.​
Data: 25/09/2013       
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Contact Center

Resultados 11 - 15 de 40
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