RCN embraces new agent-centric culture of the company and focus on the customer experience with the insights from Aspect WFO.
Data: 28/05/2015
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Contact Center, Aspect Performance Management, Aspect Quality Management
Find out how dlc have used Aspect Proactive Engagement Suite to improve overall agent productivity by successfully creating a blended environment. dlc has found Aspect PES to be really reliable and, in the six years that the company has been using the software, there has been no loss of service.
Data: 15/08/2014
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Contact Center
OTO has been a customer of Aspect Software for more than 10 years and is convinced by the quality of products and reliability shown to their customers. OTO selected Aspect Unified IP and Aspect’s browser-based application and IVR scripting design solutions to successfully support the centralization of OTO’s scattered processes.
Data: 07/07/2014
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Contact Center
Find out how Northumbrian Water Case have used Aspect Proactive Engagement Suite to their achievement as join second highest scoring water and sewerage company for Ofwat’s Consumer Experience Survey in the UK.
Data: 02/05/2014
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Contact Center
In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Data: 25/09/2013
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Contact Center