Learn how Blue Shield of California has improved their agent experience through Aspect Workforce Management.
Data: 02/08/2018
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Customer Service, Healthcare, Insurance, Performance Improvement, Workforce Management, All Case Studies
Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Data: 18/06/2018
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Customer Service, Healthcare, Business Intelligence, CRM, Aspect Customer Experience Platform (CXP), All Case Studies
Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Data: 06/06/2018
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Customer Service, The Aspect Cloud, Other, Workforce Management, All Case Studies, Aspect Via
UnionBank taps Aspect Software to help with the bank’s digital transformation.
Data: 05/06/2018
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Customer Service, Telesales, On Premises, Aspect Unified IP, Omni-Channel, Aspect Customer Experience Platform (CXP), Aspect Unified IP - Outbound, Auto Dialer, Financial Services, Retail Banking, Aspect Customer Experience Platform (CXP), Quality Monitoring and Management, Workforce Management, All Case Studies
Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Data: 16/04/2018
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Customer Service, Financial Services, Call Center Analytics, Performance Management, Workforce Management, Workforce Management and Planning, All Case Studies