Bots de autoatendimento e agentes se unem para oferecer experiências excepcionais aos clientes.
Data: 19/06/2020
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Contact Center, Workforce Optimization, Aspect Workforce Management, Aspect Via Platform
Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP.
Data: 17/06/2019
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Contact Center, Aspect Unified IP
Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free.
Data: 17/10/2018
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Contact Center, Aspect Via Platform
Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Data: 18/06/2018
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Contact Center
Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Data: 06/06/2018
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Workforce Optimization, Aspect Workforce Management, Aspect Via Platform