DAC | Roteamento Inteligente
Contato Proativo | Discagem Preditiva | Discagem Automática
SMS | Mensagens | Mídias Sociais
Agente de CX Automatizado
URA | Autoatendimento digital
Serviços Financeiros | Serviços de Saúde | Varejo | Serviços Públicos | Telecom | Transporte | Viagem/Hotelaria | Educação | Governo
Gerenciamento da força de trabalho
Previsão de volume | Programação de escalas | Rastreamento
Gerenciamento do desempenho
Treinamento | Dados de desempenho | Gamification
Gestão da Qualidade
Monitoramento da Qualidade | Gravação
Análise de Interações e da Força de Trabalho
Análise de fala | Análise de texto | Descoberta de tendências
Consultoria | Implementação | Inteligência de Negócios/Otimização | Inovações de Automação da Força de Trabalho | Inovações em Experiência do Cliente
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
Replays dos webinars
Comunidade Aspect para clientes, parceiros e desenvolvedores
Download Aspect CXP
Download Aspect Prophecy
Login no Evolution
Falar com Suporte, ver números globais
Visualizar números globais
Envie sua pergunta
Comunicados de Imprensa
Notícias da indústria
Contatos de imprensa
Call: +(55) 11 97510 5714
Global Office Locations
Organizations have discovered the many benefits of cloud delivery. Learn why Aspect WFM in the cloud is a great first step in moving your contact center to the cloud.
Contact Center, Workforce Optimization, Aspect Via Platform, Other, Aspect Workforce Optimization
Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP.
Contact Center, Aspect Unified IP
Speech Analytics is usually thought of as a way to improve agent quality, but it can be a very powerful tool for understanding the Voice of the Customer. This insightful report explains in detail how speech analytics can take CX to new levels.
Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management
Austria’s leading logistics and postal services provider
Professional Services, Aspect Workforce Management
Although energy market regulation in the US varies from state to state, all energy and utility companies face the same pressure to provide top notch customer service and reliable information to their consumers regardless of whether they are in a competitive or monopoly market. Providers must make sure that their front-line agents are providing effective, efficient quality service to keep customers happy throughout the full life cycle of their consumer relationship.
Workforce Optimization, Aspect Engagement Analytics
Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free.
Contact Center, Aspect Via Platform
To remain competitive, organizations must deliver the best possible customer experience through all channels of engagement. Ventana's benchmark research finds that with consumers having embraced the internet, particularly social media and mobile devices, customers today are communicating with companies through more channels than ever before.