Aspect Innovation Exchange: Ready-to-Implement, Customizable Applications for Your Contact Center

Aspect^® Workforce Mobile provides immediate access to your Aspect^® Workforce Management system directly from your smartphone. Contact center personnel can access critical call center information, send real-time notifications and process timely updates directly to the system, from any location.

Allow your customers to access answers to Frequently Asked Questions (FAQs) via what is increasingly their channel of choice: Text (SMS, Twitter, Facebook). Take the valuable information you have on your web site and IVR channels and provide it with the immediacy of SMS.

PCI DSS Compliance is a concern for almost all contact centers. Simplify and secure your contact center operations by automating this task with a highly intelligent bot!

Easily connect your Contact Center and CRM from premise to cloud. AMC Technology’s DaVinci platform provides pre-built apps for integrating Aspect Contact Centers with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle Siebel and Oracle Service Cloud. Businesses can improve call management by enabling full telephony functionality for their CRM desktops adding contextual call controls, caller identification and automatic screen population. With DaVinci’s open framework digital channels for SMS and Chat can also be added providing agents an embedded single pane of glass user experience.

Aspect^® Virtual Schedule Attendant empowers agents with the ability to quickly dial into the contact center and remotely alert administrative staff of schedule affecting changes such as tardiness, absence and personal days.

Ensure you are always in compliance with important contact center regulations by utilizing Aspect^® SecureAgent to effectively capture both your voice and screen contact center recordings as well as gain a more in depth understanding of your customer base.

PCI DSS Compliance is a concern for almost all contact centers. Simplify and secure your contact center operations by automating this task with a highly intelligent bot!

Allow your customers to access answers to Frequently Asked Questions (FAQs) via what is increasingly their channel of choice: Text (SMS, Twitter, Facebook). Take the valuable information you have on your web site and IVR channels and provide it with the immediacy of SMS.

Professionally-recorded voice prompts for Aspect IVR and self-service solutions in any language or dialect. 

In-Call-Rescue makes it easy to replace hold-time with a call-back. As a cloud-based service, it is compatible with all platforms from Aspect as well as other vendors. Pure SaaS pricing makes it viable for call centers of all sizes.

CheckMate is a rich-featured software platform, which delivers high value functionality and flexibility to contact centers. The solution contributes to the overall improvement of operational performance and achievement of strategic goals of contact centers that deal with Collections, Telemarketing, Customer Service and other business processes.

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