Aspect Innovation Exchange: Ready-to-Implement, Customizable Applications for Your Contact Center

Allow your customers to access answers to Frequently Asked Questions (FAQs) via what is increasingly their channel of choice: Text (SMS, Twitter, Facebook). Take the valuable information you have on your web site and IVR channels and provide it with the immediacy of SMS.

PCI DSS Compliance is a concern for almost all contact centers. Simplify and secure your contact center operations by automating this task with a highly intelligent bot!

Easily connect your Contact Center and CRM from premise to cloud. AMC Technology’s DaVinci platform provides pre-built apps for integrating Aspect Contact Centers with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle Siebel and Oracle Engagement Cloud. Businesses can improve call management by enabling full telephony functionality for their CRM desktops adding contextual call controls, caller identification and automatic screen population. With DaVinci’s open framework digital channels for SMS and Chat can also be added providing agents an embedded single pane of glass user experience.

Aspect^® InQueue^™ offers IVR callers a callback option plus a link to a mobile web app via SMS to try self-service while waiting. If they are able to resolve their issue using the mobile app, the callback is cancelled. Otherwise, their position in the queue will be prioritized to reward them for having tried self-service.

Aspect^® Text2IVR^™ gives IVR callers the option to send alphanumeric text information that can present a challenge for automatic speech recognition, like names, addresses, and tracking IDs, via SMS during the call.

PCI DSS Compliance is a concern for almost all contact centers. Simplify and secure your contact center operations by automating this task with a highly intelligent bot!

Allow your customers to access answers to Frequently Asked Questions (FAQs) via what is increasingly their channel of choice: Text (SMS, Twitter, Facebook). Take the valuable information you have on your web site and IVR channels and provide it with the immediacy of SMS.

Professionally-recorded voice prompts for Aspect IVR and self-service solutions in any language or dialect. 

In-Call-Rescue makes it easy to replace hold-time with a call-back. As a cloud-based service, it is compatible with all platforms from Aspect as well as other vendors. Pure SaaS pricing makes it viable for call centers of all sizes.

CheckMate is a rich-featured software platform, which delivers high value functionality and flexibility to contact centers. The solution contributes to the overall improvement of operational performance and achievement of strategic goals of contact centers that deal with Collections, Telemarketing, Customer Service and other business processes.

Build campaigns to monitor patient wellness and more...