WorkforceOS™ is a comprehensive, all-in-one platform of workforce engagement management (WEM) tools. WorkforceOS™ includes four scalable tools, Aspect Workforce™, Aspect Quality™, Aspect Performance™, and Aspect League™, to elevate and empower your business. WorkforceOS™ will soon include a new agent experience, improving workdays for teams across industries.
By utilizing historic data and intelligent forecasting algorithms, WorkforceOS™ ensures that staffing levels are fine-tuned to meet business needs during any given day.
Workforce Enterprise has a comprehensive set of functions allowing administrators, business analysts, and employees to view and manage various workforce duties. In addition, Aspect Workforce seamlessly integrates with Aspect Performance offering dozens of metrics which can be managed as KPIs based on your unique needs.
Workforce Enterprise empowers employees with self-service scheduling tools that enhance flexibility and autonomy, leading to higher satisfaction and reduced administrative burdens for managers. Enterprise offers a self-service portal where employees can manage their shifts, opt-in for available overtime, and set work schedule preferences.
Workforce Enterprise provides a variety of tools to keep employees engaged, including:
Real-Time Dashboards: Visualize performance metrics and KPIs in real-time for immediate feedback and recognition.
Gamification: Features like competitions, leaderboards, badges, and rewards motivate employees to achieve goals.
Flexible Scheduling: Options to schedule using employee preferences, improving work-life balance.
Employee Self-Service: Employees can manage their schedules, request time off, and swap shifts with ease.
Mobile Access: Your team can stay engaged and motivated from anywhere at any time.
Yes, true to its name, Workforce Enterprise is designed to manage large-scale operations, providing scalable solutions for companies of all sizes.
Aspect League turns work into play with gamification tools to keep employees engaged, happy, and productive. League includes competitions, challenges, and leader dashboards to improve employee retention while encouraging business growth.