Funds Transfer: Interactive Text Response to Live Chat

This demonstration shows how texting can be a powerful tool for customer self-service. Automation and “IVR”-like interactions combined with Natural Language Understanding and integration to the contact center can help deflect calls while ensuring the customer service representative is available when they are truly needed.

Industry: Financial Services
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Interactive Text Response, Live Chat, Natural Language Understanding