Overview
Improve Customer Experiences with Proactive Outreach Strategies
Aspect is the long-time leader in the market with outbound call center software that powers automated multichannel campaigns and high-touch proactive customer care. Contact Center Outbound Voice has a full set of advanced list and campaign optimization compliance capabilities that support adherence to regulatory dialing requirements, making it easier to comply with rules and guidelines. This functionality makes it possible to provide critical information to the right people at the right time through the most effective channel, supporting increases in productivity, service satisfaction, recovered debt and sales revenues. We help you provide differentiated customer care by enabling you to identify and deliver personalized information that customers will find not just timely, but uniquely relevant and valuable.
Our market-leading outbound voice call center software makes it possible to:
- Provide personalized, proactive outreach via voice, email and SMS, dynamically prioritize incoming contacts in a universal, single queue and route them appropriately
- Create, modify, stop or start campaigns dynamically, through a single point of administration
- Adjust campaign pacing for improved agent productivity, compliance with abandonment rate laws and effective use of your telephony resources
- Easily manage Do Not Call (DNC) lists, time zones, number portability, attempts and state and local calling rules
- Track and manage mobile numbers and consent
- Detect busy signals, fax machines, voicemail and no-answers with configurable reattempt and escalation rules
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