DAC | Roteamento Inteligente
Contato Proativo | Discagem Preditiva | Discagem Automática
SMS | Mensagens | Mídias Sociais
Agente de CX Automatizado
URA | Autoatendimento digital
Serviços Financeiros | Serviços de Saúde | Varejo | Serviços Públicos | Telecom | Transporte | Viagem/Hotelaria | Educação | Governo
Gerenciamento da força de trabalho
Previsão de volume | Programação de escalas | Rastreamento
Gerenciamento do desempenho
Treinamento | Dados de desempenho | Gamification
Gestão da Qualidade
Monitoramento da Qualidade | Gravação
Análise de Interações e da Força de Trabalho
Análise de fala | Análise de texto | Descoberta de tendências
Consultoria | Implementação | Inteligência de Negócios/Otimização | Inovações de Automação da Força de Trabalho | Inovações em Experiência do Cliente
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
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Deliver Exceptional Customer Service with Best-of-Breed Call Center Software
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Aspect’s Call Center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat, social, and mobile interactions. Deliver a seamless experience across every channel and every touchpoint while delivering personalized, convenient, and powerful interactions. Improve operational efficiency and comply with key regulations with advanced routing and dialing solutions while simultaneously delivering differentiated service to customers.
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Aspect’s call center solutions can be deployed on-premises, hosted, or in the cloud, offering your organization the flexibility to deploy contact center applications within the environment that best suits your needs. This also allows you to plan to move to the cloud at your own pace, or continue to utilize the deployment that makes the most sense for your business. Aspect's cloud contact center platform, Aspect Via®, allows your business to adopt applications modularly, adding capabilities to your call center at your own pace. Aspect® Unified IP® includes all contact center applications in a single, complete, ready-to-deploy contact center platform and solution. Aspect solutions also seamlessly integrate with third party applications, allowing data to flow freely across contact center and workforce optimization functions and the rest of the enterprise.
Our experience-first approach to implementation includes a proven project management framework designed to work with you to achieve your goals on time and on budget. The Aspect Professional Services consulting team has the years of professional experience and technical expertise necessary to build on existing customer contact investments and enterprise technologies you already use in order to open up communication, solve workflow bottlenecks and automate smarter business processes.
Call centers, also referred to as contact centers, help organizations handle a large volume of calls and other inquiries related to customer service, debt recovery and sales efforts. Businesses use various call center technologies to maximize productivity and customer experience. Automatic call distributors (ACDs) are used to assign incoming calls and other inbound multichannel types such as email, web chat, instant message, SMS and social to an agent based on real-time statistics, agent skill requirements and a wide variety of other conditional criteria, while predictive dialers are used to generate outbound calls or send proactive notifications via email or SMS. Other call center optimizing tools include interactive voice response (IVR), customer relationship management (CRM software), and specialized continuity software that enable a contact center to preserve context across channels delivering a seamless omnichannel experience through multiple customer touchpoints–self-service and agent assisted.
The Aspect Omnichannel Experience
Aspect® Unified IP® Brochure
Aspect® CXP™ White Paper
See More Resources
Advanced Call Center Technology: The Customer Engagement Center
What is the Role of a Call Center Manager in a Changing Contact Center Landscape?
Need a Reason to Integrate A Call Center Auto Dialer? How About 28.8 Billion?
Top 5 Advantages of Moving to Virtual Call Center Technology
The Most Important Call Center Trends
What Is The Modern Call Center Technology Called Context Continuity?