CRM Applications

You cannot provide the best customer experience if you do not integrate your CRM and contact center solutions.

By integrating your Customer Relationship Management Solution with your Customer Care Strategy, we will help you outperform your competitors in these critical areas:

  • Better customer retention
  • Increased customer satisfaction
  • Higher lifetime value of your customer
  • Greater positive sentiment through relevent social media channels

THE COMMUNITY of Aspect Professional Services CRM Services Team provides a  strategic perspective to the challenge of comprehensive customer relationship management to deliver remarkable customer experiences.

Strategic Planning and
Road-Mapping
  • Define Interaction/Agent and Customer experience goals, objectives and KPIs
  • Industry and competitive analysis
  • Strategic customer care program roadmap 
CRM Profile and Business
Process Solution
  • Customer Profile/Demographics /Interactions
  • Tickets/SLA/Escalation Process
  • Interaction to Problem Resolution Mapping
  • Customer Notifications and Updates
  • Define Up and Cross-Sell Opportunities
Customer Interaction
Platforms
  • Chat
  • Voice
  • SMS
  • Socia
  • Self-Service Capabilities (Portal, KB, IVR)
Unified Agent
Desktop Solution
  • Unified Service Desk
  • Pre-built Contact Center Integrations
  • Embedded CTI Controls
  • Agent Scripts and Workflow
  • Multi-Session Support
Social and
Marketing Platforms
  • Marketing, Campaign Management and lead scoring
  • Social Listening and Customer Care Strategy
  • Social Engagement and Marketing

the Customer Experience