Agent and Desktop Experiences

 

Turn your lowest cost channels into experiences that customers love!

In today’s “Hyper-Connected” world, your customers not only expect you to be available when and how they need to contact you, but demand a tailored and personalized experience each and every time. However, when surveyed, most customers state that they are dissatisfied with their Self-Service experiences and would rather avoid them. Modern self-service capabilities and experiences can drive substantial cost savings, increase customer satisfaction and provide a differentiated competitive advantage.

Design Services

IVR applicationCXP Pro Development
& Applications
  • Prepackaged IVR Applications
  • Virtual Schedule Attendant
  • Dealer Location \ Survey \ Blaster
  • One Platform Design (Phone & Mobile)
Advanced IVR Analytics
& Presentations
  • Actionable Data & Statistics
  • Dominant Path Analysis
  • Advanced Trending & Predictive Analysis
  • Exit Type Distribution
  • Agent Dashboard Data
Professional UX Design
& Consulting
  • Business Context Review
  • Competitive & Market Review
  • User Experience Design Services
  • Voice User Interface Design Services
  • Baselines & Roadmaps
Complete Customer Care
& Maintenance
  • System health & wellness checks
  • Performance optimization engagements
  • Staff augmentation engagements for updates
  • Worry-free maintenance plans
Total Customer
& Agent Experience
  • End-to-end call handling
  • Multi-channel contact handling
  • Cradle to grave reporting
  • Screen Pop and Surveys

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