Implementation Project Approach

Differentiated Value

THE COMMUNITY of Aspect Professional Services transforms your contact center into a high performing system that deliver seamless, informed, and empowered interactions in every channel and every touch point.

Our project approach offers three distinct characteristics that consistently benefit our customers through;

  • Deep Knowledge of Products and Business Processes – With more than 1,300 solutions implemented or enhanced each year, our architects, developers and consultants bring an unequaled depth of knowledge about Aspect products to the services they provide. This Aspect-specific expertise is enriched by a wider perspective. Our professionals average 15 years of experience in the customer contact industry. By drawing on sharper insights gained from broader experience, your Aspect project team delivers solutions that deliver greater business value.

  • Team Accountability with a Single Point of Contact – Complete accountability to defined customer objectives and expectations is assured throughout the project lifecycle and beyond. Every member of your Aspect team follows a proven, disciplined approach for driving progress toward your objectives and is accountable to measureable outcomes at each step.

  • Our Unique Experience First Methodology and Omni-Channel Centric Model – We deliver to our customers’ project expectations as a trusted experience first advisor, business process expert and preferred technology partner. Organizations count on Aspect for a number of reasons. Not only do the collective insights of our highly experienced customer contact community produce reliable results, our consistent methodology and uncompromising performance standards provide an exceptional project experience.