Digital Customer Experience

Creating, managing and maximizing customer relationships and experiences through digital strategies, channels and technologies.

About Us

From our contact center software designed to manage omni-channel interactions with customers to our professional services teams focused on creating the best customer experiences across web, mobile, and software application touchpoints. Our mission and purpose is to provide thought leadership for clients and deliver business results through holistic strategy and execution, customized around the client’s need to optimize consumer and customer engagement.

We do that through a combination of our own technology, custom design and development, and highly focused digital marketing agency capabilities making the customer experience and journey the centerpiece of our offerings.

Enabling unique customer experiences shows by the numbers.

60
DCX clients in 2016
16
Digital Marketing Specialists
10
Industry Verticals
691
Nerf Darts Thrown

Digital Solutions

We create new ideas, solve existing problems, and meet the needs of our clients and customers.

Strategy
Aspect works with you to capture your vision, goals, objectives, and requirements.
Mobile
WFM mobile, native iOS, Android, and responsive adaptive web solutions.
Display
Engaging touch and digital signage solutions to interact with your brand, product or service.
Web Design & Development
We create the strategy, plan the initiatives, engineer the right UX and measure the results.
UX
Designing user experiences through journey mapping, usability methods, and interactive design.
Digital Marketing
Branding, content planning, on/offline media campaigns, and social media.

Embrace Your Mobile Customer

Why it's so important...

Workforce Management
Aspect Workforce Mobile provides immediate access to your Aspect® Workforce Management system directly from your Smart Phone.
Native Apps
We create digital roadmaps for mobile solutions and designing and developing applications across iOS, Android, and Windows devices.
Self Service
We provide visual and user-experience design for ITR (Interactive Text Response) and disposable web application solutions.

Our Team

We are a creative mix of coders, writers, strategists, and designers focused on solutions to business problems that are intelligent, intuitive and engaging.

strategic leadership

ui/ux

strategists

the socials

writers

developers

architects

crm resources

Aspect’s capabilities and technologies COMPLETE the Customer Care equation.

Contact Us

Aspect Digital, 117 South Main Street, St. Charles, MO 63301

Dan Hugge, DCX Practice Manager
 978-905-4937
 Dan.Hugge@Aspect.com

Lee Ann Hickey, Senior Director
 978-848-0750
 LeeAnn.Hickey@Aspect.com