Aspect Contact Center Partner Programs

Building Solid Relationships through Mutual Investment and Achievement

Overview

Take Advantage of the Aspect Partner Network

Aspect welcomes the opportunity to partner with other organizations and industry leaders in order to offer our customers more choice and greater access to Aspect technology and solutions. Our partnership programs include channel and technology partnerships, relationships with service providers and strategic alliances.

Interested in becoming an Aspect partner? Read about each partnership program below to determine the best fit for your organization, and then contact us to learn more.

SUBMIT YOUR PARTNERSHIP APPLICATION

Channel Partnership

Aspect Channel Partner Program

Aspect's channel partner program is designed to provide greater opportunities for existing and new Aspect partners to enable enhanced customer engagement capabilities through the deployment of Aspect’s deep and wide solutions portfolio for both premise and cloud. Mutual investment is a key tenet of our philosophy of success with channels and partners. We invest in our partners by offering a number of benefits.

Partner Enablement and Support: Access to Aspect lab and demo environments, as well as virtual and in-person training; mentoring programs; clear engagement guidelines; an assigned Channel Manager for select partners. See Partner Resources
Sales and Business Development: Program discounts and services; opportunity registration program; salesforce.com license for forecasting; access to online Partner Resource Center and RFP resources; use of Aspect facilities for customer activities
Marketing: Assistance with marketing and demand generation; participation in ongoing webinars and marketing events; access to co-branded press releases and success stories; sponsorship opportunities at the Aspect Customer Exchange
Program Engagement: Aspect Innovation Exchange availability; partnering opportunities; participation in the Partner Advisory Council; rebates and/or market development funds

Technology Partnership

Aspect Technical Alliance Program

Work with Aspect to integrate specialized technology with our products to provide added value for our mutual customers. To join this program, you must demonstrate a commitment to quality, financial strength, superior management and excellent customer support. All partner product integrations undergo a stringent interoperability verification process conducted by Aspect to ensure an optimal user experience.

Steps for joining Aspect's Technical Alliance Partner program:

Submit a new partner application. A representative from Aspect’s Technology Partner office will reach out to discuss the partnership opportunity
Sign the Alliance Program Agreement. Aspect works with you to ensure timely and correct completion of all documents
Contribute annual program fees. These fees help to provide the marketing and technical support needed to create the best program value
Complete verification testing. Members must complete the verification process certifying that their products work appropriately with Aspect technology
Maintain verification on new releases. Partners must demonstrate that new versions of their products maintain interoperability with Aspect solutions within 90 days of each release
Assign business and technical contacts. Partners are asked to designate a business contact and a technical contact for communications with Aspect

Service Providers

Aspect Service Provider Program

Leverage a carrier-grade platform used by the world's leading telecommunications companies and other service providers. Aspect's service provider solution supports multi-site, multi-tenant deployments that simplify operations, administration and management while offering scalability and best-in-class reliability. Our advanced application lifecycle management tools, centralized management and standards-based development with native SIP support remove the complexity and constraints of proprietary and legacy systems. See our developer tools and platforms.

Deploy as an OEM solution and drive revenue with differentiated, enhanced services such as hosted IVR, outbound notifications, multichannel self-service, social CRM, mobile applications and more
Develop inbound and outbound self-service applications such as store locators, order tracking, password resets, surveys, appointment reminders and more—in an easy-to-use, open standards-based development environment (VoiceXML and CCXML) that supports extensions via APIs
Multi-tenant platform allows multiple applications for different customers to run at the same time, with the ability to break out billing by customer or individual applications
PCI level 1 service provides added security and supports secure payment collections
Agnostic interoperability integrates easily with customers' back-end systems, and an N+1 architecture enables horizontal scalability with redundancy at every layer

Strategic Alliance

Aspect Strategic Alliance Partners

We are proud to work closely with Strategic Alliance Partners who share our vision for raising the bar in providing excellent customer service. Together, we exceed customer expectations in consulting, technology, and content for the delivery of industry leading customer experience solutions.

Amazon Web Services (AWS) is the market leader in Global On-Demand Cloud Computing Technology whether your customers solution requires IaaS, PaaS, SaaS or a combination. Not only are we aligned in our core values, but AWS has bootstrapped the Aspect Cloud for dynamic scaling and rapid deployment models allowing our customers businesses to grow without bounds. AWS and Aspect have partnered together to unify some of our core competencies at the source code layer to drive a complete Customer Engagement solution with Amazon Connect and Aspect Workforce Management/Optimization.

Better together, Microsoft and Aspect bring best-in-class capabilities for the contact center to deliver an orchestrated customer engagement center through each and every customer interaction. Aspect can help you leverage your Microsoft technology investments such as Skype, Dynamics 365, Office 365 and Azure to bring your customer conversations together in one place. Our Microsoft consultants bring cross-functional, strategic expertise based on over 40 years of industry experience. We partner with Microsoft to consistently deliver innovative solutions and drive the digital transformation journey for our joint customers.

Salesforce empowers industries and companies of all sizes to connect with their customers in a whole new way using the latest innovations in cloud, social, mobile and data science technologies. Aspect partners with Salesforce to integrate the contact center products of the two companies to benefit our joint customers. As more companies transition to web and cloud applications, the integrated Salesforce and Aspect solutions will enable companies to move their strategies forward with little to no disruption to ongoing operations.

Find an Aspect Contact Center Partner

Our partner directory helps you find an Aspect channel partner, technology partner or independent software vendor (ISV) partner around the world. These partners are a valuable part of the Aspect global community, allowing our customers to work directly with us or through a trusted partner who might have a more convenient local presence, more specialized subject-matter knowledge or specific technical expertise.

SEARCH THE DIRECTORY