It's Back! Aspect U at ACE 2020

 

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Get Training. Get Certified. Get Ahead.

One of our most popular programs ever to make an appearance at ACE is BACK for its second year—and better than ever! At ACE 2020, we've made it possible for you to attend sessions on the Aspect U track and the focus track of your choosing.

Aspect offers several different levels of certification for a range of Aspect solutions, enabling you to further your knowledge and apply insights to more challenging scenarios.

Product-specific certification paths enable you to:

  • Demonstrate expertise with industry-leading software
  • Add value to your current role
  • Increase your marketability
  • Gain insight and knowledge

Complete the prerequisite courses and come to ACE to attend live training, an exam review workshop and take one of three proctored exams. Choose the certification that is right for you!


ASPECT CERTIFICATION PROGRAMS



Come and get certified at ACE 2020! We will offer Proctored Certification Exams for the Certified Professional Program.

Audience: Supervisors, Managers, Functional Administrators, SME’s, IT/System Administrators, Application Analysts, and Team Leads.

IMPORTANT: Individuals that want to take the exam must complete the prerequisites for the learning track (~40 hours). These classes are included with the Aspect learning subscription. For more information please visit the Aspect Certifications Page or Email our ACE 2020 Education Expert, Pam Fraser pamela.fraser@aspect.com

Aspect® Unified IP®
Premise Certified Professional

Outbound Voice Fundamentals

COURSE OUTLINE

Aspect® CXP
Certified Developer Professional

Working with CXP Objecting * Developing Mobile-Web Applications * Advanced Concepts in Aspect CXP

COURSE OUTLINE

Aspect® Workforce Management
Premise Certified Professional

Superstate Shrinkage * AutoRun * Employee Datacenter * Aspect Workforce Optimization * Aspect Workforce Optimization Planning

COURSE OUTLINE


BENEFITS OF ASPECT U AT ACE 2020

LIVE TRAINING
Take the final class in your track in person the Saturday and Sunday, September 12 -13, before ACE. (This will be the only time available to take advantage of in-person training.)
GROUP STUDY
Each track includes an exam review session that will be held on Monday.
PRIVATE COACHING
For students needing extra help or coaching, our experts will be available for 1:1 sessions during the breakout rotations and expo hours.
EXAM PROCTORING
Choose a breakout block to take your exam, and if you pass you'll head back to your organization an Aspect Certified Professional! *
SCHEDULE FLEXIBILITY
This year you can opt to participate in the Certification Program track and attend many other ACE breakouts, plus ALL the planned fun activities.

* An exam fee of $105 can be added on to your registration when you purchase your ACE 2020 pass, or you can use your exam voucher from the ACE 2019 Master Program class participation.


Schedule

Saturday and Sunday, Sept 12-13
9:00am-4:00pm

Aspect U - LIVE TRAINING Certified Professional Program (pre-registration required)
  • Path 1: Aspect Unified IP Outbound Voice Features
  • Path 2: Advanced Concepts in Aspect CXP
  • Path 3: Aspect Workforce Management Configuration and Administration Essentials

Monday, Sept. 14
1:00-4:30pm

Aspect U – Certified Professional Review Sessions

PROCTORED EXAMS

You will have 3 opportunities to take your exam. Each exam will be offered during an ACE breakout block, and will take up to four hours to complete. You will select an exam date in the registration tool. This can be modified through Aug 15, 2020.

Exam Option 1 – Tuesday, September 15. Starting time: 1pm
Exam Option 2 – Wednesday, September 16. Starting time: 1pm
Exam Option 3 – Thursday, September 17. Starting time: 9:15am

* The exam fee is $105 – you can purchase with your ACE pass or use a voucher from the ACE 2019 Master Program class completion.