The Analytics-Driven Contact Center | Aspect

Frost & Sullivan White Paper

The Analytics-Driven Contact Center

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Contact Center Analytics is fueling the contact center transformation for business and can not only enhance customer experience but also enable agents to have greater control and visibility to deliver a better customer experience.

This White Paper from Aspect, developed in association with Frost & Sullivan sheds light on how analytics is fueling the contact center transformation story for business. Download now to gain valuable insights into:

  • Simplifying and Automating Contact Center Processes using Analytics
  • Analytics Usage for Different Purposes in the Contact Center
  • IVR Analytics – Gateway to a Better Workforce Optimization Processes
  • Employee Satisfaction at the core of WFO Analytics Implementation

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