aspect

Create Remarkable

Patient Experiences

DELIVER HEALTHY OUTCOMES THROUGH EVERY INTERACTION

Today’s more patient-centered approach rests on strong collaboration, ease and quality of communication. Aspect enables providers to deliver healthy outcomes through every interaction — on whichever channel the patient prefers. Omni-channel and mobile self-service solutions empower patients to take a greater responsibility for their own health while helping them and their families be more involved in decision making all along the healthcare journey.

Connect patients to answers and anticipate their needs:

  • Help patients stay informed and manage their health in and out of the facility
  • Close the communication gap between the physician, patient, and family
  • Encourage patients to seek preventative care and treatment for chronic conditions

80%

of global smartphone users want to use their device to connect with their healthcare providers.
What’s your patient experience?

POSITIVELY IMPACT THE PATIENT JOURNEY

Better patient engagement through consumer technologies

APPOINTMENT REMINDERS
Reduce no-shows and empty beds by sending automated appointment reminders via SMS that enable patients to confirm, cancel, or request a reschedule all within the same channel
ADMISSION & PRE-PROCEDURE PREPARATION
Mobile self-service solutions connect patients to critical real-time information and resources concerning their upcoming procedure or stay
DISCHARGE & APPOINTMENT FOLLOW -UP
SMS can link patients to post-discharge or procedure instructions and self-service tools (via secure portals and apps). This aids patients in their recovery while reducing the likelihood of readmission.
FAMILY- PROVIDER COMMUNICATIONS
Providers can use SMS to deliver facility information and patient status to family members so they make informed decisions and arrangements before, during and after procedures and during transition of care.
MEDICATION ADHERENCE
Messaging ensures patients receive regular reminders to take their medications and refill prescriptions, so they adhere to treatment plans
CHRONIC CARE MANAGEMENT
Providers can customize message content and frequency based on patients’ risk levels and conditions, ensuring they have access to resources and support for better outcomes
70% with Wheel

of patients appreciate getting text messages from providers.
*Loyalty360