Read Part 1 of Aspect’s Agent Experience Survey
Aspect’s new Agent Experience Survey reveals the attitudes and opportunities customer service agents see as chatbots move into the contact center. By handling more of the complex questions that chatbots don’t, customer service agents see a lot of potential to improve their skills and provide greater value to the company.
- See which age demographic is most optimistic about the chatbot invasion
- Learn which type of questions agents want to handle most
- Find out why agents will provide greater value when they handle more complex questions
- Discover what the top agent benefit is when chatbots are used in customer service
Read Part One of our research findings.
View and share our infographic.
Learn how to improve agent engagement.