Aspect’s Agent Experience Survey

Aspect’s new Agent Experience Survey reveals the attitudes and opportunities customer service agents see as chatbots move into the contact center. By handling more of the complex questions that chatbots don’t, customer service agents see a lot of potential to improve their skills and provide greater value to the company.

  • See which age demographic is most optimistic about the chatbot invasion
  • Find out why agents will provide greater value when they handle more complex questions
  • Discover the impact engaged agents can have on contact center operations.
  • Find out how what happens when customer service agents are able to manage their work lives with the best software possible

Read Part One of our research findings.

Read Part Two of our research findings.

Read Part Three of our research findings.

Infographic – Agents and Chatbots: Better Together

Infographic – The Age of Agent Engagement

Infographic – What Agents Want: Modern & Mobile Workplace Communication

Learn how to improve agent engagement.