A recent report from Aberdeen shows 76% of contact centers that are not using speech analytics simply don’t understand how the technology can improve their performance. This report provides clear evidence that speech analytics yields significant improvements in customer experience, agent productivity and compliance among others.
Read this report to learn:
- How to double your customer lifetime value with speech analytics
- Why speech analytics is a powerful agent productivity tool in addition to being a valuable quality tool
- What are the primary inhibitors for speech analytics adoption and are they supported by evidence
- Top goals driving speech analytics adoption and contact center processes that help you get the most from this technology