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CX Pro’s Guide to Speech Analytics

Speech Analytics is usually thought of as a way to improve agent quality, but it can be a very powerful tool for understanding the Voice of the Customer. This insightful report explains in detail how speech analytics can take CX to new levels.
Date: 2019/04/16       
Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management


Austrian Post Case Study

Austria’s leading logistics and postal services provider
Date: 2018/12/07       
Professional Services, Aspect Workforce Management


Speech Analytics Solutions for Energy & Utility Companies Brochure

Although energy market regulation in the US varies from state to state, all energy and utility companies face the same pressure to provide top notch customer service and reliable information to their consumers regardless of whether they are in a competitive or monopoly market. Providers must make sure that their front-line agents are providing effective, efficient quality service to keep customers happy throughout the full life cycle of their consumer relationship.
Date: 2018/10/26       
Workforce Optimization, Aspect Engagement Analytics


Hoist Finance Case Study

Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free.
Date: 2018/10/17       
Contact Center, Aspect Via Platform


Speech Analytics Solutions for Travel & Hospitality Brochure

Customer service is what sets successful travel & hospitality companies apart. Providing an excellent customer experience is essential in this era where competition and lost business are always just a click away. Speech analytics helps you identify and apply best practices, makes your agents more prepared and productive, and delivers a superior customer experience that is consistent across all channels.
Date: 2018/09/25       
Workforce Optimization, Aspect Engagement Analytics


Speech Analytics Solutions for Banking and Finance Brochure

Speech analytics solutions can improve contact center efficiency and agent performance and satisfy customers and regulators, while increasing revenue.
Date: 2018/08/15       
Workforce Optimization, Aspect Engagement Analytics


University of Michigan Medical Center Case Study

Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Date: 2018/06/18       
Contact Center


Results 8 - 14 of about 80
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