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Desktop, Browser-based
Deployment Model
Cloud, Hosted
Retail Banking, Mortgage Lending, Insurance, Retail, Utilities, Outsourcers, Mobile Providers, Telecommunications, Government
Business Usage
Asia Pacific, Europe, Latin America, North America
Geographic Availability
Available in all world regions

Product/Services Needed

Aspect Unified IP v.6 and above

Created By
ComSys S.A.
Other Apps By

‘CheckMate Collections’ is a sophisticated platform that automates business operations for the entire collection business process. Natively integrated with Aspect Unified IP, the solution is tailored to meet the needs of third party collection agencies, public institutions, debt buyers, financial institutions and law firms and it supports both in-house collection centers and outsourcing agencies.

Advanced Campaign Management procedures and Workflow Plans streamline all key collections processes, including pre-collections and legal proceedings. ‘CheckMate Collections’ delivers high performance, operational flexibility and reliability and provides a centralized and integrated work environment to leverage existing corporate systems and resources.  

Key Capabilities

  • Customizable Workflows
  • Advanced Campaign Strategy
  • Call Strategy and Business Rules Engine
  • Legal Proceedings
  • Collections Agencies Management
  • Integration with Outbound dialing systems, such as Aspect Unified IP and Microsoft Lync

Business Benefits

  • Streamline operations by automatically generating debt and account-based portfolio segmentation
  • Increase agents productivity by coaching and motivating them to improve their performance
  • Reduce agent idle time
  • Minimize training costs
  • Increase ‘’Promise to Pay’’ rates through management control
  • Facilitate decision making by using real time and historical business intelligence tools

Functional Benefits

  • Fully customizable account targeting strategy
  • Advanced Campaign Management capabilities
  • Compliance with regulatory requirements
  • Automates revenue forecasting by using the ‘Reverse Invoicing’ function
  • Dynamically target delinquent accounts to increase right party contact
  • Improve debt recovery with effective routing to skilled agents
  • A unified environment for all Inbound and Outbound communications
  • User-friendly graphical interface for collector screen design
  • Native integration with multiple dialing platforms from leading vendors
  • Maintain information security policies for efficient debtor data protection
  • PCI compliancy
  • Customer Behavior Models contribute to the standardization of processes through the creation of repeatable best practices

CheckMate Collections Case View

CheckMate Collections Case View

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Asia Pacific, Global, Europe, Latin America, North America Interaction management Desktop, Browser-based Cloud, Hosted Retail Banking, Mortgage Lending, Insurance, Retail, Utilities, Outsourcers, Mobile Providers, Telecommunications, Government Finance