Press Releases

01/30/2020
Aspect Announces ACE 2020 Customer Experience Event
12/17/2019
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure
10/11/2019
Aspect Software and Intradiem Team to Enhance Contact Center Workforce Management Solutions
10/03/2019
Aspect Software Announces Cloud Contact Center v19
07/29/2019
Aspect Software Announces New Infinity Program for Aspect Unified IP
07/08/2019
Aspect Software Announces Aspect Via® Workforce Management for Microsoft Azure
07/01/2019
Leading Gaming Giant William Hill Forms Strategic Partnership with Aspect Software to Enable its Vision for Next Generation Customer Experience
01/22/2019
Vector Capitalがアスペクト・ソフトウェアを買収へ
12/04/2018
Aspect Softwares 2018 Consumer Experience Index Reveals New Rules for Customer Service
11/28/2018
Aspect Software Announces Integration Between Aspect Workforce Management and Amazon Connect
11/13/2018
Aspect Software Named Number 1 Workforce Management Market Share Leader in North America by Pelorus Associates
10/23/2018
Aspect Software Announces Partner Relationship with Leading Telecom Master Agent Telarus
10/03/2018
Aspect Software Announces Aspect Via 18.1 with Smarter Omni-channel Automation Streamlined Performance Insights Improved Employee Engagement GDPR Compliance Capabilities
09/07/2018
Aspect Software Announces Appointment of Chris Koziol to Chief Executive Officer
08/01/2018
Interest in Handling More Complex Questions Among Customer Service Agents Rises 29% From a Year Ago as Agents See Opportunities as AI Expands in Customer Service
07/17/2018
Gig Economy on the Rise: Customer Service Agents Show Strong Interest Working as On-Demand Agents
06/28/2018
Restlessness Abounds with Young Millennial/GenZ Customer Service Agents: Declining Job Satisfaction, Most Likely to Leave, Desire for Greater Work/Life Balance
05/31/2018
Aspect Software Ranked at Top of Ventana Research’s 2018 Value Index for Contact Centers in the Cloud
05/30/2018
Aspect Software Announces 4th Annual Aspect Customer Experience (ACE) Award Winners
05/21/2018
Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II Compliant, Secure IVR in Aspect CXP 18 at ICMI Contact Center Expo
05/16/2018
Aspect Software Announces Partner Awards for 2017, Names Trends & Technologies, Inc. as Worldwide Partner of the Year
04/15/2018
UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution
04/02/2018
Aspect Software Receives 2018 CUSTOMER Magazine Product of the Year Award
03/29/2018
Aspect Software Announces GEM Award for Customer Service Agent Excellence
03/28/2018
Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System
03/20/2018
Aspect Software Appoints Krishna Arani Senior Vice President, Asia Pacific Sales
03/06/2018
Aspect Software Announces New Patient Engagement Solution at HIMSS18: First Solution in The Aspect AI Assistant Suite
02/27/2018
Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets
02/23/2018
Aspect Software Appoints Paul Nai as Country Manager in Malaysia
02/15/2018
Aspect Software Announces Acceleration of Cloud Business, New Logo Growth, and Significant Momentum for Aspect Via™
02/12/2018
Aspect Software, Inc. Introduces Afiniti Routing Integration with Unified IP ® For Intelligent Pairing of Contact Center Callers and Agents
02/07/2018
The End of Customer Service as We Know It: Aspect Software’s Consumer Experience Index Survey Shows Self-Service, AI, Redefining How Consumers View Customer Service
01/31/2018
Lidl UK launches AI wine chatbot to UK customers with Aspect Software
01/25/2018
Cable Industry Switches to Aspect Software Solution
01/17/2018
Aspect Software Secures PCI Level 1 Certification for Aspect Via™ in North America
01/09/2018
Aspect Software Launches Aspect Via™ Reseller Program, Appoints David Herzog as SVP Worldwide Partners
01/04/2018
Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific
01/04/2018
Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific
12/12/2017
Aspect Software Awarded 2017 Saddletree Kachina Award for Achievement in Emerging Customer Service Solutions
11/28/2017
Anantara Vacation Club Intensifies Its Customer Engagement Operations with Aspect Software
11/16/2017
Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect Via™ 17.1
11/07/2017
Aspect Software Receives Frost & Sullivan Market Share Leadership Award 6th Year in a Row
11/06/2017
Malindo Air Enhances Customers Experience With Aspect Software's Omni-Channel Contact Center Solution
10/24/2017
Aspect Software Appoints Tom Davies as Senior Vice President of Cloud Operations
08/16/2017
Home Security Company Ring to Deploy Aspect Via™ Workforce Management™ Solution
07/25/2017
TMC names Aspect Software’s Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award Winner
06/29/2017
Aspect Software Enhances Customer Experience for Allianz Ayudhya with Aspect Unified IP
06/15/2017
New Customer Service Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together
06/14/2017
Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17
06/13/2017
Enterprises Falling Short on Strategies to Move to Modern Customer Engagement According to Aspect Software’s Contact Center Benchmark Survey
06/06/2017
ECS Telecom Named Aspect Software’s 2017 Global Channel Partner of the Year
05/31/2017
Aspect Software Announces 3rd Annual Aspect Customer Experience (ACE) Award Winners
05/08/2017
Aspect Software Announces Aspect Via™ Workforce Management™, SaaS Version of Aspect’s Award-Winning WFM Solution
05/02/2017
Aspect Software’s Aspect CXP 17 Makes Development of Customer Service Chatbots and Modern IVR Fast and Simple
04/26/2017
Aspect Software Announces the Aspect NLU Lab to Advance Design and Use of Chatbots in Customer Service
04/24/2017
EASY BUY upgrades Call Center Infrastructure with Aspect Unified IP & WFM Solution
04/05/2017
Aspect Software launches Aspect Via in Europe
03/30/2017
Aspect Software Thailand awarded Thailand Contact Center Applications Vendor of the Year 2017 from Frost and Sullivan
03/15/2017
Aspect Software Recognized as a “Best of the Best” Professional Service Organization by SPI Research
02/07/2017
Aspect Software Welcomes Gregg Clevenger as Chief Financial Officer
02/01/2017
Aspect Software Announces Availability of Enterprise Chatbot, Aspect Mila™ for Slack
01/30/2017
Trupanion, Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalized, True Omni-Channel Experience for Customers
12/13/2016
City of Mesa to Deploy Aspect Software’s Interactive Text Response Chatbot Application to Provide Self-Service Solutions
12/05/2016
44% of American Consumers Say They Prefer Chatbots for Customer Service According to New Aspect Software Research
11/16/2016
New Research from Aspect Software Reveals Half of U.S. Consumers Ready to Leave the Brands They Do Business With
10/25/2016
Aspect Software Named Ventana Research Technology Innovation Award Winner for Customer Excellence
10/17/2016
アスペクト・ソフトウェア、Frost & Sullivanのアウトバウンドシステム部門で、アジア太平洋地区における2016年度のマーケットシェアリーダとして表彰
10/03/2016
Aspect Software Named a Leader in Contact Center Interaction Management for Large Contact Centers by Independent Research Firm
09/21/2016
Aspect Software Named Number 1 Global Workforce Management Solution Vendor by Pelorus Associates Market Leader Since 2006
09/14/2016
iSelect Chooses Aspect Software to Help Transform the Company’s Customer Engagement
09/12/2016
Modern, Consumer-like Software Tools Make Happier, More Productive Customer Service Agents, New Research Reveals
08/31/2016
アスペクト・ソフトウェア、Frost & Sullivanの要員最適化部門で2016年度の最優秀グローバル企業として表彰
07/26/2016
Aspect Software Welcomes Gene Weaver as Vice President of Solution Consulting
07/18/2016
Kobie Marketing Selects Aspect Software’s Zipwire and Workforce Management to Transition its Contact Center Operations to the Cloud
06/02/2016
Aspect Software Announces 2nd Annual Aspect Customer Experience (ACE) Award Winners
06/01/2016
Aspect Software Releases Aspect EQ™ Workforce Optimization 8.2 for Improved Agent Engagement and Efficiency in the Contact Center
06/01/2016
アスペクト・ソフトウェア、構造改革を完了バランスシートのデレバレッジにより長期債務を40%削減
05/26/2016
アスペクト・ソフトウェア、バランスシートのデレバレッジにより長期債務を40%削減する計画が承認
05/17/2016
アスペクト・ソフトウェア、包括的なカスタマーエンゲージメントセンタを実現するクラウドサービス、Aspect Viaを発表
05/17/2016
アスペクト・ソフトウェア、ワークフォースチャットボットのAspect Milaを発表インテリジェントなアシスタントとしてコンタクトセンタのエージェントの業務を画期的に改善
05/09/2016
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software
04/21/2016
Aspect Software Announces New Zipwire Enhancements Including Omni-Channel Reporting, Integration with ZenDesk, Oracle RightNow
04/20/2016
アスペクト・ソフトウェア、Facebook Messengerを活用したチャットボット革命によりカスタマーエクスペリエンスの変革を主導
04/12/2016
Aspect Software’s Agreement To Reduce Long-Term Debt by More Than $320M Is Now Supported By Substantially All Debt Holders
03/23/2016
Aspect Software Accelerates the Race to Replace Legacy NICE, Verint Workforce Optimization Solutions
03/15/2016
アスペクト・ソフトウェア、長期債務を 40%削減するバランスシートのレバレッジ解消に関する契約を発表
02/10/2016
Aspect Software Announces Aspect CXP 15, Dynamic New Visual Development Environment for Self-Service Applications
02/08/2016
Aspect Software Bolsters Sales Leadership with the Addition of Jay Johnson as Senior Vice President, Sales North America
01/12/2016
Black Box Expands Partnership with Aspect Software
12/08/2015
Aspect Software Signs UK-Based Tripudio Telecom as Zipwire Partner in the UK, Europe
11/18/2015
On Hold for the Holidays: Consumers’ Low Customer Service Expectations Could Mean Retailers Will Be Decorated with Disappointment This Holiday Season
09/18/2015
Shiver Me Texters: Aspect Software Drops Anchor with Text Like a Pirate Day
09/09/2015
Aspect Software Announces Agent Experience Enhancements to Zipwire, the Company’s Cloud Contact Center Solution
08/11/2015
Aspect Software Announces Acquisition of the Technology Assets of LinguaSys, a Leading Provider of Natural Language Understanding (NLU) and Interactive Text Response (ITR) Technology
06/23/2015
Aspect Software Announces New Global Consultant Liaison Program
06/18/2015
Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud
05/26/2015
MidAmerican Energy Company Selects Aspect Unified IP and Aspect CXP Hosted to Transform Customer Interaction
05/08/2015
Aspect Software Announces 1st Annual ACE Award Winners
05/07/2015
Aspect Software Sets Date for Q1 2015 Earnings Conference Call
05/04/2015
Concierge Contact Center Deploys Aspect Software’s Zipwire for Customer Engagement in the Cloud
04/02/2015
Customer, Serve Thy Self: New Study Reveals Millennials' Desire for Self Service, Digital Interaction to Change Customer Service Forever
03/17/2015
Aspect Software Reports Fourth Quarter Preliminary Results
03/11/2015
Context is Everything: Aspect Software Introduces Experience Continuity: Contextual Consistency Between All Customer Service Interactions, Channels
03/03/2015
Trase Miller Expands Customer Experience Capabilities in the Cloud with Aspect Software
02/20/2015
Aspect Software Announces Aspect EQ Workforce Optimization 8.1, Unified WFO Platform
02/11/2015
Aspect Software Sets Date for Q4 2014 Earnings Conference Call
12/16/2014
Aspect Software Announces New Worldwide Channel Partner Program
12/10/2014
The Multiple Personalities of Customer Care: Aspect Software Study Reveals Five Wide-Ranging Company Personas in Customer Service
12/03/2014
Aspect Software Bolsters Cloud Presence in Canada with the Addition of Voicenet Interactive to its Channel Partner Program
11/24/2014
Aspect Software’s Zipwire Mobile API Receives 2014 Contact Center Technology Award from TMCnet’s CUSTOMER Magazine
11/21/2014
Aspect Software Plays Not-So-Nice in Announcing Competitive Attack Campaign Targeting Workforce Optimization Competitors
11/19/2014
Aspect Software Repairs Broken Mobile Customer Experience with Mobility Suite
11/18/2014
Aspect Software Announces Early Adopter WebRTC Program for Enabling Live Audio/Video Capabilities in Customer Service Mobile Apps and Websites
11/11/2014
Aspect Software Strengthens Workforce Optimization Leadership with Addition of Mike Bourke
10/30/2014
Aspect Software Bolsters Leadership, Adds Strategic Sales Personnel
10/28/2014
Citizens Financial Group Deploys Aspect Software’s Aspect Hosted Workforce Management to Drive Efficiency, Deliver Exceptional Customer Experiences
10/21/2014
Ask a CFO, He Knows: Aspect Software Announces Upgrade Program to Help Move Antiquated ACD Contact Centers to the Cloud
10/14/2014
Aspect Software Announces Aspect Workforce Management Integrated with Zipwire for Comprehensive SaaS Customer Engagement Solution in the Cloud
09/18/2014
Aspect Software’s Cloud-Based Proactive Engagement Suite Recognized for 2014 Speech Technology Excellence Award
09/09/2014
Aspect Software Fills the Skies with Cloud-Based Contact Center Deployment Solution
08/26/2014
Aspect Software’s Cloud-Optimized Unified IP 7.3 Offers New Compliance Features, Greater TCO
08/12/2014
Aspect Software Sets Date for Q2 2014 Earnings Conference Call
08/12/2014
Aspect Software Customer Dialog Direct Increases Agent Efficiency with Aspect Workforce Management
08/05/2014
Aspect Software Named Star Performer by Speech Technology Magazine for Advances in Analytics and Multichannel Support
07/31/2014
Aspect Software Named 2014 Stratus Award Finalist for Cloud Innovation
07/15/2014
Aspect Software Announces 2014 Channel Partners of the Year
07/01/2014
Aspect Software Announces Collaboration with ComSys for Integration of Aspect Unified IP and Leading CRM Systems
06/05/2014
Aspect Software Named #1 Global Workforce Management Solution Vendor for Fourth Consecutive Report
05/27/2014
Aspect Software Customer, Red Roof Inn, Wins Bronze Stevie® Award
05/20/2014
Aspect Software Introduces SaaS-Based Active Assignment to Improve Workforce Productivity in Customer Contact Centers
05/15/2014
Aspect Software Welcomes Laura Clayton McDonnell as Senior Vice President of North American Sales
05/14/2014
Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience
05/09/2014
Aspect Software Sets Date for Q1 2014 Earnings Conference Call
05/07/2014
Aspect Software Appoints Joe Gagnon to Senior Vice President and General Manager Cloud Solutions
05/01/2014
Aspect Software Helps Monitronics Enhance Its Customer Experience with Aspect Workforce Management
04/30/2014
Aspect Software Introduces Patient-Centered Healthcare Practice
04/03/2014
Aspect Software Introduces Integrated Voice Solutions into Its North America Channel Partner Program
03/27/2014
Aspect Software Introduces Jim Haskin as Senior Vice President and Chief Information Officer
03/25/2014
Aspect Software Announces Strategic Alliance with LiveVox, a Leading Provider of Cloud Contact Center Solutions
03/18/2014
Aspect Advances Omni-Channel Customer Communications in the Cloud with Aspect Proactive Engagement Suite
03/13/2014
Aspect Software Introduces Aspect Mentor for Real-Time Speech Analytics
03/13/2014
Aspect Software Sets a New Standard for the Agent Experience with Aspect Workforce Optimization 8.0
02/26/2014
Aspect Software Adds CrossRealms as Latest North America Channel Partner
02/26/2014
Aspect Software Partner TantaComm Announces Launch of TantaComm Manage, Powered by Aspect Workforce Management
02/24/2014
Aspect Software Honored as Recipient of the 2014 Microsoft Health Users Group Innovation Awards
02/24/2014
Aspect Software’s Tom Shepherd Named CRN Magazine 2014 Channel Chief
02/20/2014
Aspect Software Reports Fourth Quarter Preliminary Results
02/13/2014
Trupanion Turns to Aspect Software to Help Deliver Omni-Channel Communications, Exceptional Customer Care in the Cloud
02/06/2014
Aspect Software’s Workforce Mobile Application Receives Product of the Year Award from TMC’s CUSTOMER magazine
02/04/2014
Voxeo, an Aspect Software Company, Wins Best Hybrid Cloud Solution Award from the Cloud Awards Program
01/14/2014
Aspect Software Bolsters Own Customer Service and Support with Announcement of ServiceCloud Deployment
12/11/2013
Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award from Frost & Sullivan
12/04/2013
Aspect Software Introduces Call Design into its North American Channel Partner Program, Bolstering Workforce Optimization and Back Office Solution Delivery
11/20/2013
The Holiday Customer Service Hassle: Consumers Neither Holly nor Jolly About Customer Care This Season
11/19/2013
Aspect Software Introduces Zipwire: a Cloud-based, Software-as-a-Service Contact Center Platform Designed for Simplicity and Operational Ease
11/15/2013
Aspect Software Sets Date for Third Quarter of 2013 Earnings Conference Call
10/24/2013
Aspect Software Announces the Addition of Waterfield Technologies to Its Channel Partner Program
10/23/2013
Aspect Software Announces the Addition of TantaComm to Its Channel Partner Program
10/08/2013
Aspect Introduces Total Communications Inc to Channel Partner Program
10/01/2013
The Edwardian Group London Improves Guest Experience with Dell and Aspect Software
09/24/2013
Aspect Software Announces Appointment of Kenneth Ewell to Position as Senior Vice President, Worldwide Professional Services
09/24/2013
Aspect Software Announces Promotion of David Herzog to Senior Vice President and General Manager of Voxeo
09/17/2013
Aspect Software Introduces the Addition of MicroAutomation as New North America Channel Partner
08/27/2013
Southwest Airlines Heads to the Cloud with Aspect Software to Provide Best-in-Class Customer Experience
08/20/2013
Voxeo Named 2013 Market Leader Winner in the Speech Self-Service Suite by Speech Technology Magazine
08/15/2013
Aspect and Voxeo to Make Industry Debut at SpeechTEK 2013
08/08/2013
Aspect Software Sets Date for Second Quarter of 2013 Earnings Conference Call
08/07/2013
BT Collaborates with Voxeo to Deliver Multi-Channel Cloud Customer Self-Service Solutions Worldwide
07/30/2013
Efficiency Flows as Aspect Software Enhances the Productivity of the Greater Cincinnati Water Works Contact Center
07/26/2013
Aspect Software Announces Completion of Acquisition of Voxeo
07/22/2013
Aspect Announces Tight integration of Microsoft Lync Server 2013 with Aspect Unified IP
07/19/2013
Aspect Software Receives Customer Value Enhancement Award for Hosted Contact Solutions from Frost & Sullivan
07/10/2013
Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence
06/27/2013
Aspect Workforce Mobile Gives Workforce Management Mobility to the Agent Masses
06/18/2013
Aspect Software Announces Appointment of Tom Shepherd to Newly-Created Position of Vice President, Worldwide Channel and Alliance Sales
06/04/2013
Aspect Software Announces Appointment of Guido de Koning to Newly-Created Position as Senior Vice President, Human Capital
05/24/2013
Aspect Software Fortifies Front and Back Office Suite with Introduction of Real-Time Work Management
05/05/2013
Aspect Software Announces Appointment of Stephen Beaver as Senior Vice President & General Counsel of Aspect
04/30/2013
Aspect Software Announces Appointment of Louis Hernandez, Jr. to Its Board of Directors
04/24/2013
Aspect Software Customer, Cellular One, Wins Bronze Stevie® Award
04/03/2013
Nucleus Research Finds Customers Experience Measurable ROI with Aspect’s Multichannel Interaction Management and Workforce Optimization Solutions
03/19/2013
Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships
03/14/2013
Aspect Software Achieves Seven Gold and Six Silver Microsoft Competencies
03/12/2013
Aspect Software Named 2013 CRM Service Leader by CRM Magazine
03/06/2013
Aspect Software’s Deborah Moon Recognized as 2013 Channel Chief by CRN
02/26/2013
Aspect Software Announces Promotion of David Herzog to Senior Vice President Aspect Professional Service
02/06/2013
Aspect Software’s Unified IP 7.1 Receives TMC’s CUSTOMER Magazine’s Product of the Year Award
02/04/2013
Aspect Software Announces Strategic Partnership with Leading Back Office Optimization Company
01/11/2013
Aspect Software Introduces Frank Smith as Senior Vice President and Chief Information Officer
12/13/2012
Experian Selects Aspect Software to Bring Customizable Data, Actionable Information to Contact Center Desktops
12/06/2012
Aspect Software Creates 360 Degree View of Customer Interactions with Introduction of Microsoft Dynamics CRM for Aspect Unified IP
12/03/2012
Aspect Software Introduces Bryan Sheppeck as Senior Vice President of Worldwide Sales
11/15/2012
Aspect Software Reports Final Third Quarter Results
10/30/2012
Aspect Supports Growth of Virtual Contact Center Agents with a New Release of Workforce Management 7
10/24/2012
Cellular One Improves Overall Business Process with Combined Power of Unified Interaction Management and Workforce Optimization Solutions from Aspect Software
10/22/2012
Aspect Software Reports Third Quarter Preliminary Results
10/02/2012
Aspect Software Announces Mihir Shah as Vice President of Corporate Development
10/02/2012
Aspect Software Welcomes Jim Freeze as Senior Vice President and Chief Marketing Officer
09/25/2012
Aspect Introduces New North American Channel Partners ExtraTeam and Qoncert
09/20/2012
Aspect Software Recognized in Software Magazine’s 30th Annual Software 500 for Seventh Consecutive Year
09/19/2012
Aspect Software Accelerates Transformation and Growth -- Appoints General Managers to Lead Business Units
09/10/2012
Aspect Software Takes On the Emerging Customer Experience Challenges of Multi-Channel and Social Customer Service with Extension of Unified IP 7 Platform
08/16/2012
Aspect Named 2012 Microsoft Enterprise National System Integrator Partner of the Year–Central Region
08/01/2012
Aspect Software Appoints Stewart Bloom New Chief Executive Officer
 
 
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