Press Releases

07/28/2020
Aspect Announces General Availability of Aspect Unified IP 7.4 SP1, the Premier Enterprise Contact Center Solution for High Volume Customer Outreach
07/15/2020
Aspect Announces General Availability of Aspect WFO Version 20, the Most Advanced Enterprise Contact Center Solution for the Mobile Workforce
07/09/2020
Aspect ACE 2020 Customer Experience Event Now Free and Available to Everyone, Anywhere!
06/15/2020
At Forrester CX 2020, Aspect Software’s Customer BAC Credomatic Shares How They Increased Digital Collections by 12 Percent
01/30/2020
Aspect Announces ACE 2020 Customer Experience Event
12/17/2019
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure
10/11/2019
Aspect Software and Intradiem Team to Enhance Contact Center Workforce Management Solutions
10/03/2019
Aspect Software Announces Cloud Contact Center v19
07/29/2019
Aspect Software Announces New Infinity Program for Aspect Unified IP
07/08/2019
Aspect Software Announces Aspect Via® Workforce Management for Microsoft Azure
07/01/2019
Leading Gaming Giant William Hill Forms Strategic Partnership with Aspect Software to Enable its Vision for Next Generation Customer Experience
01/22/2019
Vector Capitalがアスペクト・ソフトウェアを買収へ
12/04/2018
Aspect Softwares 2018 Consumer Experience Index Reveals New Rules for Customer Service
11/28/2018
Aspect Software Announces Integration Between Aspect Workforce Management and Amazon Connect
11/13/2018
Aspect Software Named Number 1 Workforce Management Market Share Leader in North America by Pelorus Associates
10/23/2018
Aspect Software Announces Partner Relationship with Leading Telecom Master Agent Telarus
10/03/2018
Aspect Software Announces Aspect Via 18.1 with Smarter Omni-channel Automation Streamlined Performance Insights Improved Employee Engagement GDPR Compliance Capabilities
09/07/2018
Aspect Software Announces Appointment of Chris Koziol to Chief Executive Officer
08/01/2018
Interest in Handling More Complex Questions Among Customer Service Agents Rises 29% From a Year Ago as Agents See Opportunities as AI Expands in Customer Service
07/17/2018
Gig Economy on the Rise: Customer Service Agents Show Strong Interest Working as On-Demand Agents
06/28/2018
Restlessness Abounds with Young Millennial/GenZ Customer Service Agents: Declining Job Satisfaction, Most Likely to Leave, Desire for Greater Work/Life Balance
05/31/2018
Aspect Software Ranked at Top of Ventana Research’s 2018 Value Index for Contact Centers in the Cloud
05/30/2018
Aspect Software Announces 4th Annual Aspect Customer Experience (ACE) Award Winners
05/21/2018
Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II Compliant, Secure IVR in Aspect CXP 18 at ICMI Contact Center Expo
05/16/2018
Aspect Software Announces Partner Awards for 2017, Names Trends & Technologies, Inc. as Worldwide Partner of the Year
04/15/2018
UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution
04/02/2018
Aspect Software Receives 2018 CUSTOMER Magazine Product of the Year Award
03/29/2018
Aspect Software Announces GEM Award for Customer Service Agent Excellence
03/28/2018
Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System
03/20/2018
Aspect Software Appoints Krishna Arani Senior Vice President, Asia Pacific Sales
03/06/2018
Aspect Software Announces New Patient Engagement Solution at HIMSS18: First Solution in The Aspect AI Assistant Suite
02/27/2018
Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets
02/23/2018
Aspect Software Appoints Paul Nai as Country Manager in Malaysia
02/15/2018
Aspect Software Announces Acceleration of Cloud Business, New Logo Growth, and Significant Momentum for Aspect Via™
02/12/2018
Aspect Software, Inc. Introduces Afiniti Routing Integration with Unified IP ® For Intelligent Pairing of Contact Center Callers and Agents
02/07/2018
The End of Customer Service as We Know It: Aspect Software’s Consumer Experience Index Survey Shows Self-Service, AI, Redefining How Consumers View Customer Service
01/31/2018
Lidl UK launches AI wine chatbot to UK customers with Aspect Software
01/25/2018
Cable Industry Switches to Aspect Software Solution
01/17/2018
Aspect Software Secures PCI Level 1 Certification for Aspect Via™ in North America
01/09/2018
Aspect Software Launches Aspect Via™ Reseller Program, Appoints David Herzog as SVP Worldwide Partners
01/04/2018
Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific
01/04/2018
Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific
12/12/2017
Aspect Software Awarded 2017 Saddletree Kachina Award for Achievement in Emerging Customer Service Solutions
11/28/2017
Anantara Vacation Club Intensifies Its Customer Engagement Operations with Aspect Software
11/16/2017
Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect Via™ 17.1
11/07/2017
Aspect Software Receives Frost & Sullivan Market Share Leadership Award 6th Year in a Row
11/06/2017
Malindo Air Enhances Customers Experience With Aspect Software's Omni-Channel Contact Center Solution
10/24/2017
Aspect Software Appoints Tom Davies as Senior Vice President of Cloud Operations
08/16/2017
Home Security Company Ring to Deploy Aspect Via™ Workforce Management™ Solution
07/25/2017
TMC names Aspect Software’s Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award Winner
06/29/2017
Aspect Software Enhances Customer Experience for Allianz Ayudhya with Aspect Unified IP
06/15/2017
New Customer Service Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together
06/14/2017
Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17
06/13/2017
Enterprises Falling Short on Strategies to Move to Modern Customer Engagement According to Aspect Software’s Contact Center Benchmark Survey
06/06/2017
ECS Telecom Named Aspect Software’s 2017 Global Channel Partner of the Year
05/31/2017
Aspect Software Announces 3rd Annual Aspect Customer Experience (ACE) Award Winners
05/08/2017
Aspect Software Announces Aspect Via™ Workforce Management™, SaaS Version of Aspect’s Award-Winning WFM Solution
05/02/2017
Aspect Software’s Aspect CXP 17 Makes Development of Customer Service Chatbots and Modern IVR Fast and Simple
04/26/2017
Aspect Software Announces the Aspect NLU Lab to Advance Design and Use of Chatbots in Customer Service
04/24/2017
EASY BUY upgrades Call Center Infrastructure with Aspect Unified IP & WFM Solution
04/05/2017
Aspect Software launches Aspect Via in Europe
03/30/2017
Aspect Software Thailand awarded Thailand Contact Center Applications Vendor of the Year 2017 from Frost and Sullivan
03/15/2017
Aspect Software Recognized as a “Best of the Best” Professional Service Organization by SPI Research
02/07/2017
Aspect Software Welcomes Gregg Clevenger as Chief Financial Officer
01/30/2017
Trupanion, Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalized, True Omni-Channel Experience for Customers
12/13/2016
City of Mesa to Deploy Aspect Software’s Interactive Text Response Chatbot Application to Provide Self-Service Solutions
12/05/2016
44% of American Consumers Say They Prefer Chatbots for Customer Service According to New Aspect Software Research
11/16/2016
New Research from Aspect Software Reveals Half of U.S. Consumers Ready to Leave the Brands They Do Business With
10/25/2016
Aspect Software Named Ventana Research Technology Innovation Award Winner for Customer Excellence
10/17/2016
アスペクト・ソフトウェア、Frost & Sullivanのアウトバウンドシステム部門で、アジア太平洋地区における2016年度のマーケットシェアリーダとして表彰
10/03/2016
Aspect Software Named a Leader in Contact Center Interaction Management for Large Contact Centers by Independent Research Firm
09/21/2016
Aspect Software Named Number 1 Global Workforce Management Solution Vendor by Pelorus Associates Market Leader Since 2006
09/14/2016
iSelect Chooses Aspect Software to Help Transform the Company’s Customer Engagement
09/12/2016
Modern, Consumer-like Software Tools Make Happier, More Productive Customer Service Agents, New Research Reveals
08/31/2016
アスペクト・ソフトウェア、Frost & Sullivanの要員最適化部門で2016年度の最優秀グローバル企業として表彰
07/26/2016
Aspect Software Welcomes Gene Weaver as Vice President of Solution Consulting
07/18/2016
Kobie Marketing Selects Aspect Software’s Zipwire and Workforce Management to Transition its Contact Center Operations to the Cloud
06/02/2016
Aspect Software Announces 2nd Annual Aspect Customer Experience (ACE) Award Winners
06/01/2016
Aspect Software Releases Aspect EQ™ Workforce Optimization 8.2 for Improved Agent Engagement and Efficiency in the Contact Center
06/01/2016
アスペクト・ソフトウェア、構造改革を完了バランスシートのデレバレッジにより長期債務を40%削減
05/26/2016
アスペクト・ソフトウェア、バランスシートのデレバレッジにより長期債務を40%削減する計画が承認
05/17/2016
アスペクト・ソフトウェア、包括的なカスタマーエンゲージメントセンタを実現するクラウドサービス、Aspect Viaを発表
05/09/2016
Edwardian Hotels London Launches ‘Virtual Host’ Designed by Aspect Software
04/21/2016
Aspect Software Announces New Zipwire Enhancements Including Omni-Channel Reporting, Integration with ZenDesk, Oracle RightNow
04/20/2016
アスペクト・ソフトウェア、Facebook Messengerを活用したチャットボット革命によりカスタマーエクスペリエンスの変革を主導
04/12/2016
Aspect Software’s Agreement To Reduce Long-Term Debt by More Than $320M Is Now Supported By Substantially All Debt Holders
03/23/2016
Aspect Software Accelerates the Race to Replace Legacy NICE, Verint Workforce Optimization Solutions
03/15/2016
アスペクト・ソフトウェア、長期債務を 40%削減するバランスシートのレバレッジ解消に関する契約を発表
02/10/2016
Aspect Software Announces Aspect CXP 15, Dynamic New Visual Development Environment for Self-Service Applications
02/08/2016
Aspect Software Bolsters Sales Leadership with the Addition of Jay Johnson as Senior Vice President, Sales North America
01/12/2016
Black Box Expands Partnership with Aspect Software
12/08/2015
Aspect Software Signs UK-Based Tripudio Telecom as Zipwire Partner in the UK, Europe
11/18/2015
On Hold for the Holidays: Consumers’ Low Customer Service Expectations Could Mean Retailers Will Be Decorated with Disappointment This Holiday Season
09/18/2015
Shiver Me Texters: Aspect Software Drops Anchor with Text Like a Pirate Day
09/09/2015
Aspect Software Announces Agent Experience Enhancements to Zipwire, the Company’s Cloud Contact Center Solution
08/11/2015
Aspect Software Announces Acquisition of the Technology Assets of LinguaSys, a Leading Provider of Natural Language Understanding (NLU) and Interactive Text Response (ITR) Technology
06/23/2015
Aspect Software Announces New Global Consultant Liaison Program
06/18/2015
Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud
05/26/2015
MidAmerican Energy Company Selects Aspect Unified IP and Aspect CXP Hosted to Transform Customer Interaction
05/08/2015
Aspect Software Announces 1st Annual ACE Award Winners
05/07/2015
Aspect Software Sets Date for Q1 2015 Earnings Conference Call
05/04/2015
Concierge Contact Center Deploys Aspect Software’s Zipwire for Customer Engagement in the Cloud
04/02/2015
Customer, Serve Thy Self: New Study Reveals Millennials' Desire for Self Service, Digital Interaction to Change Customer Service Forever
03/17/2015
Aspect Software Reports Fourth Quarter Preliminary Results
03/11/2015
Context is Everything: Aspect Software Introduces Experience Continuity: Contextual Consistency Between All Customer Service Interactions, Channels
03/03/2015
Trase Miller Expands Customer Experience Capabilities in the Cloud with Aspect Software
02/20/2015
Aspect Software Announces Aspect EQ Workforce Optimization 8.1, Unified WFO Platform
02/11/2015
Aspect Software Sets Date for Q4 2014 Earnings Conference Call
12/16/2014
Aspect Software Announces New Worldwide Channel Partner Program
12/10/2014
The Multiple Personalities of Customer Care: Aspect Software Study Reveals Five Wide-Ranging Company Personas in Customer Service
12/03/2014
Aspect Software Bolsters Cloud Presence in Canada with the Addition of Voicenet Interactive to its Channel Partner Program
11/24/2014
Aspect Software’s Zipwire Mobile API Receives 2014 Contact Center Technology Award from TMCnet’s CUSTOMER Magazine
11/21/2014
Aspect Software Plays Not-So-Nice in Announcing Competitive Attack Campaign Targeting Workforce Optimization Competitors
11/19/2014
Aspect Software Repairs Broken Mobile Customer Experience with Mobility Suite
11/18/2014
Aspect Software Announces Early Adopter WebRTC Program for Enabling Live Audio/Video Capabilities in Customer Service Mobile Apps and Websites
11/11/2014
Aspect Software Strengthens Workforce Optimization Leadership with Addition of Mike Bourke
10/30/2014
Aspect Software Bolsters Leadership, Adds Strategic Sales Personnel
10/28/2014
Citizens Financial Group Deploys Aspect Software’s Aspect Hosted Workforce Management to Drive Efficiency, Deliver Exceptional Customer Experiences
10/21/2014
Ask a CFO, He Knows: Aspect Software Announces Upgrade Program to Help Move Antiquated ACD Contact Centers to the Cloud
10/14/2014
Aspect Software Announces Aspect Workforce Management Integrated with Zipwire for Comprehensive SaaS Customer Engagement Solution in the Cloud
09/18/2014
Aspect Software’s Cloud-Based Proactive Engagement Suite Recognized for 2014 Speech Technology Excellence Award
09/09/2014
Aspect Software Fills the Skies with Cloud-Based Contact Center Deployment Solution
08/26/2014
Aspect Software’s Cloud-Optimized Unified IP 7.3 Offers New Compliance Features, Greater TCO
08/12/2014
Aspect Software Sets Date for Q2 2014 Earnings Conference Call
08/12/2014
Aspect Software Customer Dialog Direct Increases Agent Efficiency with Aspect Workforce Management
08/05/2014
Aspect Software Named Star Performer by Speech Technology Magazine for Advances in Analytics and Multichannel Support
07/31/2014
Aspect Software Named 2014 Stratus Award Finalist for Cloud Innovation
07/15/2014
Aspect Software Announces 2014 Channel Partners of the Year
07/01/2014
Aspect Software Announces Collaboration with ComSys for Integration of Aspect Unified IP and Leading CRM Systems
06/05/2014
Aspect Software Named #1 Global Workforce Management Solution Vendor for Fourth Consecutive Report
05/27/2014
Aspect Software Customer, Red Roof Inn, Wins Bronze Stevie® Award
05/20/2014
Aspect Software Introduces SaaS-Based Active Assignment to Improve Workforce Productivity in Customer Contact Centers
05/15/2014
Aspect Software Welcomes Laura Clayton McDonnell as Senior Vice President of North American Sales
05/14/2014
Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience
05/09/2014
Aspect Software Sets Date for Q1 2014 Earnings Conference Call
05/07/2014
Aspect Software Appoints Joe Gagnon to Senior Vice President and General Manager Cloud Solutions
05/01/2014
Aspect Software Helps Monitronics Enhance Its Customer Experience with Aspect Workforce Management
04/30/2014
Aspect Software Introduces Patient-Centered Healthcare Practice
04/03/2014
Aspect Software Introduces Integrated Voice Solutions into Its North America Channel Partner Program
03/27/2014
Aspect Software Introduces Jim Haskin as Senior Vice President and Chief Information Officer
03/25/2014
Aspect Software Announces Strategic Alliance with LiveVox, a Leading Provider of Cloud Contact Center Solutions
03/18/2014
Aspect Advances Omni-Channel Customer Communications in the Cloud with Aspect Proactive Engagement Suite
03/13/2014
Aspect Software Sets a New Standard for the Agent Experience with Aspect Workforce Optimization 8.0
03/13/2014
Aspect Software Introduces Aspect Mentor for Real-Time Speech Analytics
02/26/2014
Aspect Software Adds CrossRealms as Latest North America Channel Partner
02/26/2014
Aspect Software Partner TantaComm Announces Launch of TantaComm Manage, Powered by Aspect Workforce Management
02/24/2014
Aspect Software Honored as Recipient of the 2014 Microsoft Health Users Group Innovation Awards
02/24/2014
Aspect Software’s Tom Shepherd Named CRN Magazine 2014 Channel Chief
02/20/2014
Aspect Software Reports Fourth Quarter Preliminary Results
02/13/2014
Trupanion Turns to Aspect Software to Help Deliver Omni-Channel Communications, Exceptional Customer Care in the Cloud
02/04/2014
Voxeo, an Aspect Software Company, Wins Best Hybrid Cloud Solution Award from the Cloud Awards Program
01/14/2014
Aspect Software Bolsters Own Customer Service and Support with Announcement of ServiceCloud Deployment
12/11/2013
Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award from Frost & Sullivan
12/04/2013
Aspect Software Introduces Call Design into its North American Channel Partner Program, Bolstering Workforce Optimization and Back Office Solution Delivery
11/20/2013
The Holiday Customer Service Hassle: Consumers Neither Holly nor Jolly About Customer Care This Season
11/19/2013
Aspect Software Introduces Zipwire: a Cloud-based, Software-as-a-Service Contact Center Platform Designed for Simplicity and Operational Ease
11/15/2013
Aspect Software Sets Date for Third Quarter of 2013 Earnings Conference Call
10/24/2013
Aspect Software Announces the Addition of Waterfield Technologies to Its Channel Partner Program
10/23/2013
Aspect Software Announces the Addition of TantaComm to Its Channel Partner Program
10/08/2013
Aspect Introduces Total Communications Inc to Channel Partner Program
10/01/2013
The Edwardian Group London Improves Guest Experience with Dell and Aspect Software
09/24/2013
Aspect Software Announces Appointment of Kenneth Ewell to Position as Senior Vice President, Worldwide Professional Services
09/24/2013
Aspect Software Announces Promotion of David Herzog to Senior Vice President and General Manager of Voxeo
09/17/2013
Aspect Software Introduces the Addition of MicroAutomation as New North America Channel Partner
08/27/2013
Southwest Airlines Heads to the Cloud with Aspect Software to Provide Best-in-Class Customer Experience
08/20/2013
Voxeo Named 2013 Market Leader Winner in the Speech Self-Service Suite by Speech Technology Magazine
08/15/2013
Aspect and Voxeo to Make Industry Debut at SpeechTEK 2013
08/08/2013
Aspect Software Sets Date for Second Quarter of 2013 Earnings Conference Call
08/07/2013
BT Collaborates with Voxeo to Deliver Multi-Channel Cloud Customer Self-Service Solutions Worldwide
07/30/2013
Efficiency Flows as Aspect Software Enhances the Productivity of the Greater Cincinnati Water Works Contact Center
07/26/2013
Aspect Software Announces Completion of Acquisition of Voxeo
07/22/2013
Aspect Announces Tight integration of Microsoft Lync Server 2013 with Aspect Unified IP
07/19/2013
Aspect Software Receives Customer Value Enhancement Award for Hosted Contact Solutions from Frost & Sullivan
07/10/2013
Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence
06/18/2013
Aspect Software Announces Appointment of Tom Shepherd to Newly-Created Position of Vice President, Worldwide Channel and Alliance Sales
06/04/2013
Aspect Software Announces Appointment of Guido de Koning to Newly-Created Position as Senior Vice President, Human Capital
05/24/2013
Aspect Software Fortifies Front and Back Office Suite with Introduction of Real-Time Work Management
05/05/2013
Aspect Software Announces Appointment of Stephen Beaver as Senior Vice President & General Counsel of Aspect
04/30/2013
Aspect Software Announces Appointment of Louis Hernandez, Jr. to Its Board of Directors
04/24/2013
Aspect Software Customer, Cellular One, Wins Bronze Stevie® Award
04/03/2013
Nucleus Research Finds Customers Experience Measurable ROI with Aspect’s Multichannel Interaction Management and Workforce Optimization Solutions
03/19/2013
Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships
03/14/2013
Aspect Software Achieves Seven Gold and Six Silver Microsoft Competencies
03/12/2013
Aspect Software Named 2013 CRM Service Leader by CRM Magazine
03/06/2013
Aspect Software’s Deborah Moon Recognized as 2013 Channel Chief by CRN
02/26/2013
Aspect Software Announces Promotion of David Herzog to Senior Vice President Aspect Professional Service
02/06/2013
Aspect Software’s Unified IP 7.1 Receives TMC’s CUSTOMER Magazine’s Product of the Year Award
02/04/2013
Aspect Software Announces Strategic Partnership with Leading Back Office Optimization Company
01/11/2013
Aspect Software Introduces Frank Smith as Senior Vice President and Chief Information Officer
12/13/2012
Experian Selects Aspect Software to Bring Customizable Data, Actionable Information to Contact Center Desktops
12/06/2012
Aspect Software Creates 360 Degree View of Customer Interactions with Introduction of Microsoft Dynamics CRM for Aspect Unified IP
12/03/2012
Aspect Software Introduces Bryan Sheppeck as Senior Vice President of Worldwide Sales
11/15/2012
Aspect Software Reports Final Third Quarter Results
10/30/2012
Aspect Supports Growth of Virtual Contact Center Agents with a New Release of Workforce Management 7
10/24/2012
Cellular One Improves Overall Business Process with Combined Power of Unified Interaction Management and Workforce Optimization Solutions from Aspect Software
10/22/2012
Aspect Software Reports Third Quarter Preliminary Results
10/02/2012
Aspect Software Announces Mihir Shah as Vice President of Corporate Development
10/02/2012
Aspect Software Welcomes Jim Freeze as Senior Vice President and Chief Marketing Officer
09/25/2012
Aspect Introduces New North American Channel Partners ExtraTeam and Qoncert
09/20/2012
Aspect Software Recognized in Software Magazine’s 30th Annual Software 500 for Seventh Consecutive Year
09/19/2012
Aspect Software Accelerates Transformation and Growth -- Appoints General Managers to Lead Business Units
09/10/2012
Aspect Software Takes On the Emerging Customer Experience Challenges of Multi-Channel and Social Customer Service with Extension of Unified IP 7 Platform
08/16/2012
Aspect Named 2012 Microsoft Enterprise National System Integrator Partner of the Year–Central Region
08/01/2012
Aspect Software Appoints Stewart Bloom New Chief Executive Officer
 
 
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