Aspect Software Introduces Frank Smith as Senior Vice President and Chief Information Officer

Date: 1/11/2013, Chelmsford, Massachusetts

  • Smith successfully led large scale programs involving organizational change, outsourcing, knowledge management, security and communications infrastructure
  • 30 year information technology veteran tasked with exploiting Aspect's infrastructure as a competitive advantage
  • Technology leadership vital to Aspect's transformation and growth strategy
Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimization, today announced the appointment of Frank Smith as Chief Information Officer of the company. Smith, a 30 year tech industry veteran is tasked with the evolution of the company's technology assets in order to help drive Aspect's solution leadership.
Smith comes to Aspect after serving as Senior Vice President and Chief Information Officer at Booz Allen Hamilton where he operated as Co-Chair of the CIO Leadership Council which guides the priorities and investments regarding that firm's technology infrastructure. Prior to that, he served as global CIO at Capgemini Ernst & Young in Paris, where he was responsible for the organization's application, global infrastructure, and information security programs.
"Frank brings a wealth of experience, proven success and global perspective to Aspect," said Bob Krakauer, Aspect Executive Vice President and CFO, Aspect. "He is tasked with taking advantage of our existing infrastructure, and optimizing our efforts to continually delight customers and exceed their expectations. Aligning our solutions with our existing technology assets represents a strategic opportunity for Aspect to create a best-in-class customer experience solution provider."
Through his global competencies and organizational change experience, Smith brings diverse industry expertise and credibility to both enterprise customers and partners. Throughout his career and experiences in Europe and Asia Pacific where he served major enterprise clients in financial services, telecom, energy, healthcare, and many other sectors, he was the "go to" professional for large scale infrastructure technology transformation.
"Aspect's aggressive strategy, existing technology assets and the company's growth potential present very compelling reasons to join the company," says Smith. "I'm really looking forward to engaging the talent and resources here and transforming the IT organization into a strategic external asset for Aspect."
Mr. Smith received B.S. and B.A. degrees from University of South Carolina. He speaks four languages in addition to English: Mandarin Chinese, Japanese, German, and French.
About Aspect
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise. For more information, visit
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For More Information

Michael Harris, Aspect Software CMO