Aspect Via - a unified platform with native call center, IVR and WFM hosted in the AWS cloud
Inbound ACD, outbound dialing, email, SMS, chat, social, omni-channel solutions with CRM integration
IVR, Chatbots, Interactive Text Response (ITR), digital self-service with seamless transfer to agent
WFM, quality and performance management, back office optimization, analytics
Contact center, CRM, collaboration, digital, analytics and training services overview
Roadmaps for Operations Excellence, Product & Technology, and Customer Care
Maximize contact center investments across the enterprise
A methodology and management framework for achieving goals on time and budget
Creating, managing and maximizing customer relationships and experiences through digital strategies, channels and technologies
Deliver seamless, informed interactions across every touch point
Experience is KEY
Customer care, investment protection for mission-critical solutions
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Aspect users, partners share ideas, best practices
On-demand training, online or classroom
The Aspect Software User Group Association
Aspect/ASUGA program recognizing customer service excellence – see the winners and nominate your GEM!
Benefits, requirements and resources for more information
Guidelines for integrating 3rd party technologies with Aspect products for custom solutions
Microsoft, Salesforce and Amazon partner with Aspect to create superior customer experience solutions
Directory of trusted Aspect channel, technology and independent software vendor partners around the world
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Join the Aspect referral program, submit leads, receive reward
A full set of our tools and platforms designed with developers in mind
Discover graphical and easy-to-use tools that make self-service application development easier
Try our robust platforms for IVR and self-service application lifecycle management
Automate background processes and integrate voice and video chat with Aspect APIs
Download Aspect CXP and Aspect Prophecy, sign up for Evolution
- Aspect Customer Experience Platform (CXP)- Aspect Prophecy or Aspect Advanced Voice Portal (AVP)- Waterfield Technologies
Build campaigns to monitor patient wellness and more...
Waterfield Health and Wellness IVR Applications enables health care organizations to build and distribute campaigns to monitor patient wellness and to update status information. Automating proactive follow up with patients improves health outcomes, and reduces costly readmissions. Questions may be presented via voice or SMS and can be initiated via inbound, or outbound calling lists. A web-based interface allows users to completely design surveys end-to-end, including logical branching rules based on answers to questions. Standard reporting includes patient status reporting (answers to questions) as well as calling reports based on connection rates (success, fail, busy, ring no answer, etc.).
Waterfield also builds custom tailored omni-channel IVR applications for health care. Common applications include automation of prescription status checks and refills, hours and locations, and PCI Secure Payments. Our solutions leverage the latest Aspect enhancements such as Voice Biometrics, SMS, and more.
Waterfield Health and Wellness IVR Applications Data Sheet