A cloud-based platform for contact center and workforce optimization capabilities
Inbound ACD, outbound dialing, email, SMS, chat, social, omni-channel solutions with CRM integration
IVR, Chatbots, Interactive Text Response (ITR), digital self-service with seamless transfer to agent
WFM, quality and performance management, back office optimization, analytics
Contact center, CRM, collaboration, digital, analytics and training services overview
Roadmaps for Operations Excellence, Product & Technology, and Customer Care
Maximize contact center investments across the enterprise
A methodology and management framework for achieving goals on time and budget
Deliver seamless, informed interactions across every touch point
Experience is KEY
Customer care, investment protection for mission-critical solutions
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A full set of our tools and platforms designed with developers in mind
Discover graphical and easy-to-use tools that make self-service application development easier
Try our robust platforms for IVR and self-service application lifecycle management
Automate background processes and integrate voice and video chat with Aspect APIs
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- Aspect Customer Experience Platform (CXP)- Aspect Prophecy or Aspect Advanced Voice Portal (AVP)- Waterfield Technologies
Build campaigns to monitor patient wellness and more...
Waterfield Health and Wellness IVR Applications enables health care organizations to build and distribute campaigns to monitor patient wellness and to update status information. Automating proactive follow up with patients improves health outcomes, and reduces costly readmissions. Questions may be presented via voice or SMS and can be initiated via inbound, or outbound calling lists. A web-based interface allows users to completely design surveys end-to-end, including logical branching rules based on answers to questions. Standard reporting includes patient status reporting (answers to questions) as well as calling reports based on connection rates (success, fail, busy, ring no answer, etc.).
Waterfield also builds custom tailored omni-channel IVR applications for health care. Common applications include automation of prescription status checks and refills, hours and locations, and PCI Secure Payments. Our solutions leverage the latest Aspect enhancements such as Voice Biometrics, SMS, and more.
Waterfield Health and Wellness IVR Applications Data Sheet