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Platform
Browser-based
Deployment Model
Cloud, Premises, Hosted, Hybrid
Industry
Insurance, Healthcare Providers, Healthcare Payers, Outsourcers
Business Usage
Analytics, Customer service, Finance, Sales
Region
Asia Pacific, Europe, Latin America, North America
Geographic Availability
Available in all world regions

Product/Services Needed

- Aspect Customer Experience Platform (CXP)
- Aspect Prophecy or Aspect Advanced Voice Portal (AVP)
- Waterfield Technologies

Created By
Partner
Waterfield Technologies

Build campaigns to monitor patient wellness and more...


Waterfield Health and Wellness IVR Applications enables health care organizations to build and distribute campaigns to monitor patient wellness and to update status information. Automating proactive follow up with patients improves health outcomes, and reduces costly readmissions. Questions may be presented via voice or SMS and can be initiated via inbound, or outbound calling lists. A web-based interface allows users to completely design surveys end-to-end, including logical branching rules based on answers to questions. Standard reporting includes patient status reporting (answers to questions) as well as calling reports based on connection rates (success, fail, busy, ring no answer, etc.).

Waterfield also builds custom tailored omni-channel IVR applications for health care. Common applications include automation of prescription status checks and refills, hours and locations, and PCI Secure Payments. Our solutions leverage the latest Aspect enhancements such as Voice Biometrics, SMS, and more.

Asia Pacific, Global, Europe, Latin America, North America Interaction management Browser-based Cloud, Premises, Hosted, Hybrid Insurance, Healthcare Providers, Healthcare Payers, Outsourcers Analytics, Customer service, Finance, Sales