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Platform
Desktop, Browser-based
Deployment Model
Cloud, Premises, Hybrid
Business Usage
Customer service, Finance, Marketing, Sales
Region
Asia Pacific, Europe, Latin America, North America
Geographic Availability
Available in all world regions

Product/Services Needed

Aspect Unified IP v.6 and above

Created By
Partner
ComSys S.A.

CheckMate is a rich-featured software platform, which delivers high value functionality and flexibility to contact centers. The solution contributes to the overall improvement of operational performance and achievement of strategic goals of contact centers that deal with Collections, Telemarketing, Customer Service and other business processes.


CheckMate includes the following modules:

  • Agent Quality
  • Recording
  • Campaign Management
  • Monitoring and Management
  • Datamart
  • Floor Plan
  • Broadcasting Center
  • Contact Center Accelerators (Dynamic Exclusions, Call Back, RT Statistics)

Highlights

  • Publish examples of excellent service to help agents learn from best practices
  • Greater efficiency through fast and precise evaluation process
  • Real time monitoring of operations and business outcomes of all contact center activities, which results in taking immediate actions to improve outcomes
  • Easy-to-use with minimal training for call center managers and supervisors
  • Evaluation of Agent Skills Analysis and Productivity
  • Improved contact resolution speed and increased uptime with simplified system administration

Checkmate Recording

Checkmate Recording

Get More Information

Asia Pacific, Global, Europe, Latin America, North America Interaction management Desktop, Browser-based Cloud, Premises, Hybrid Customer service, Finance, Marketing, Sales