Innovation Exchange


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Platform
Mobile, Browser-based
Deployment Model
Cloud, Premises, Hosted, Hybrid
Industry
Retail Banking, Mortgage Lending, Brokerage Industry, Insurance, Healthcare Providers, Healthcare Payers, Retail, Utilities, Outsourcers, Mobile Providers, Telecommunications, Transportation, Travel and Hospitality, Education, Government
Business Usage
Analytics, Customer service, Human Relations, Sales
Region
North America
Geographic Availability
Currently available in North America

Product/Services Needed

- Aspect® CXP

- Professional Services

- Aspect Workforce AI (installed and licensed)

- Cloud Data Usage

Created By
Aspect
Other Apps By

Aspect® Workforce AI, allows customers to focus on their everyday business and removes administrative tasks, increases employee engagement and improves enterprise productivity. Harnessing hundreds of man years of Contact Center experience and pairing it up with today’s incredible technologies, Aspect Workforce AI is the Intelligent Assistant needed to have your business run the way you need it to.


According to a recent study conducted by Accenture, “The impact of Artificial Intelligence (“AI”) technologies on business is projected to increase labor productivity by up to 40% and enable people to make more efficient use of their time”. Artificial Intelligence is a “game changer”, which has the potential to alter our everyday lives. Aspect Workforce AI ushers in a new level of efficiencies in the Contact Center, by empowering the Enterprise to redefine everyday processes, streamline tasks and providing potential hidden & valuable insights.

Aspect Workforce AI allows customers to focus on their everyday business and removes administrative tasks, increases employee engagement and improves enterprise productivity. Harnessing hundreds of man years of Contact Center experience and pairing it up with today’s incredible technologies, Aspect Workforce AI is the Intelligent Assistant needed to have your business run the way you need it to.

Aspect Workforce AI - Beginning of the “Driverless Contact Center”

Aspect AI application screen shot

Workforce AI - Skills

Aspect Workforce AI will ship with several prepackaged skills with many more to be made available through the Aspect Marketplace. These skills will allow companies to immediately benefit from industry standard capabilities which are designed to provide maximum efficiencies:

  • OT / VTO Notifications
  • Schedule Activity Reminders
  • Broadcast Messaging
  • RTA Alarm Management
  • Schedule Attendant

Flexible SaaS Framework

Leveraging Amazon Web Services (AWS) as its Foundation, Aspect Workforce AI allows for not only a quicker and less expensive deployment model, but also varied deployments, including connecting to Premise and Hosted based Aspect Workforce Management (WFM/WFO) systems.

Enterprise “Work Bot” Enabled

Aspect® Mila (The Chat bot for the Workforce), is a central component of the Workforce AI solution. Using Aspect’s Natural Language Understanding (“NLU”) Engine, Aspect Mila allows for remote Agent Engagement and provides a platform for Personal Assistant driven Automations. Hosted based Aspect Workforce Management (WFM/WFO) systems.

High Level Functional Architecture

High Level Functional Architecture

Prepackaged Aspect Workforce AI Skills

Prepackaged Aspect Workforce AI Skills

Get More Information

North America Workforce optimization Mobile, Browser-based Cloud, Premises, Hosted, Hybrid Retail Banking, Mortgage Lending, Brokerage Industry, Insurance, Healthcare Providers, Healthcare Payers, Retail, Utilities, Outsourcers, Mobile Providers, Telecommunications, Transportation, Travel and Hospitality, Education, Government Analytics, Customer service, Human Relations, Sales