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Platform
Desktop
Deployment Model
Premises, Hosted
Industry
Retail Banking, Mortgage Lending, Brokerage Industry, Insurance, Healthcare Providers, Healthcare Payers, Retail, Utilities, Outsourcers, Mobile Providers, Telecommunications, Transportation, Travel and Hospitality, Education, Government
Business Usage
Analytics, Customer service
Region
North America

Product/Services Needed

Microsoft SQL Server, IIS

Created By
Aspect

Aspect® ViewPoint provides an instant, actionable view of critical real-time and historical data, and convenient access to multiple sources in a consolidated view on your desktop.


Aspect ViewPoint provides a web based dashboard tool to consolidate multiple sources of both real-time and historical data into a single interface.

Business Problems that Aspect ViewPoint can solve

  • Lack of single analytic tool which provides visuals and tracking into key performance indicators (KPIs)
  • Consolidated view across multiple platforms and data sets both historical and real-time
  • Supervisors and Administrators lack real time and intra-day visibility across contact center activities

Value

Engage agents

  • Consolidated desktop experience
  • Single location for multi-channel statistics

Empower supervisors

  • Access to just in time business metrics
  • Ability to take immediate improvement actions

Manage center in single location

  • Access to multiple sources of data in single location
  • Only limited to data being provided

Features

Visual

  • Single point of desktop access for Real-Time and Historical Data
  • Drill Through to granular data
  • Ability for User to filter view
  • Highly Customizable
  • HTML 5

Data

  • Integrate across multiple data sources
  • Composite view of multi-channel information

Process

  • Access to functionality within other products via Web APIs/li>
  • Automation & Alert notifications

How Aspect ViewPoint Works

How Aspect ViewPoint Works

Aspect ViewPoint Dashboard

Aspect ViewPoint Dashboard

Aspect ViewPoint Stats

Aspect ViewPoint Stats

Get More Information

North America Analytics Desktop Premises, Hosted Retail Banking, Mortgage Lending, Brokerage Industry, Insurance, Healthcare Providers, Healthcare Payers, Retail, Utilities, Outsourcers, Mobile Providers, Telecommunications, Transportation, Travel and Hospitality, Education, Government Analytics, Customer service